Open Tickets with SLA Overtime Audit
Find All Tickets Which Have Surpassed Their SLA Time Make sure that users get responses within your SLA time.
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Categories
Count of Tickets per Source and Month
Find the Source of the Highest Amount of Tickets Report on the number of tickets per source for a given
Count of Tickets per Agent, Month and Type
Find the Number of Tickets Handled by Your Helpdesk Agents Report on the number of tickets that were handled by
Count of Tickets Created per Year and Month
Discover the Number of Helpdesk Tickets Created Report on the number of tickets that were created in a given month.
Count of Tickets Closed per Year and Month
Find the Number of Helpdesk Tickets Finished per Month Report on the number of tickets that were handled in a
Average Time Until Ticket Set to Closed, by Month
Find the Average Time It Takes to Finish Tickets Get an overview of the average time until a ticket has
Average Time Until Initial Ticket Response, by Month
Find the Reaction Time of Your Helpdesk Agents Get an overview of the average time until an initial response has
Assets with Related Tickets
Find Computers or Server with Helpdesk Requests Find assets which have a ticket related to them along with details about
Helpdesk Agent Notes Sent in Last 24 Hours
Find The Replies Sent by a Helpdesk Agent Get an overview of all your helpdesk agents and the replies they
Helpdesk Agent Notes Sent in Last 7 Days
Discover the Number of Replies of Helpdesk Agents in the Last Week Get an overview of all your helpdesk agents
Helpdesk Agent Access & Roles with Teams
Find Your Agent’s Permissions, Roles and Teams Get an overview of all your helpdesk agents, their access, role, team and
Helpdesk Count of Tickets per Type and Month
List the Number of Ticket per Type and Month