Open Tickets with SLA Overtime Audit
Find All Tickets Which Have Surpassed Their SLA Time Make sure that users get responses within your SLA time.
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Find All Tickets Which Have Surpassed Their SLA Time Make sure that users get responses within your SLA time.
Find the Source of the Highest Amount of Tickets Report on the number of tickets per source for a given
Find the Number of Tickets Handled by Your Helpdesk Agents Report on the number of tickets that were handled by
Discover the Number of Helpdesk Tickets Created Report on the number of tickets that were created in a given month.
Find the Number of Helpdesk Tickets Finished per Month Report on the number of tickets that were handled in a
Find the Average Time It Takes to Finish Tickets Get an overview of the average time until a ticket has
Find the Reaction Time of Your Helpdesk Agents Get an overview of the average time until an initial response has
Find Computers or Server with Helpdesk Requests Find assets which have a ticket related to them along with details about
Find The Replies Sent by a Helpdesk Agent Get an overview of all your helpdesk agents and the replies they
Discover the Number of Replies of Helpdesk Agents in the Last Week Get an overview of all your helpdesk agents
Find Your Agent’s Permissions, Roles and Teams Get an overview of all your helpdesk agents, their access, role, team and
List the Number of Ticket per Type and Month