Where Lansweeper data, reports and settings are stored

The Lansweeper software includes both an IT asset management system and help desk. Most of the data scanned by Lansweeper and manually submitted in the web console is stored in the Lansweeper database, which is hosted by either a Microsoft SQL Compact or Microsoft SQL Server database server. However, some things are stored outside of the database. Below is an overview of where scanned and user submitted data is stored. This information is relevant when backing up and restoring your Lansweeper installation.

The procedure for backing up your Lansweeper installation can be found in this knowledge base article, while the procedure for restoring a backup can be found in this article.

Stored in the Lansweeper database

The following items are stored in the Lansweeper database:

  • Scanned and manually submitted asset data.
  • Indexes used by the asset search bar.
  • Deployment package steps and settings, though files referenced by packages are stored outside of the database.
  • Ticket notes, knowledge base articles, calendar and other help desk data. Images and attached files are stored outside of the database.
  • Built-in and custom reports.
  • Scanning, help desk and other settings. Scanning credentials are encrypted using an encryption file, making it impossible for anyone to decrypt them unless the Lansweeper server itself is already compromised. More information on credential security can be found in this knowledge base article.

Asset management data stored in Lansweeper website folders

The following asset management related items are stored in Lansweeper website folders:

  • Custom icons you may have added to asset or user actions.
    Program Files (x86)\Lansweeper\Website\actions
  • Custom images you may have added to assets or location maps.
    Program Files (x86)\Lansweeper\Website\assetpictures
  • Documents you may have added to assets or the license compliance modules.
    Program Files (x86)\Lansweeper\Website\DOCS
  • Custom icons you may have added to asset types or asset relation types.
    Program Files (x86)\Lansweeper\Website\images
  • Custom images you may have added to users.
    Program Files (x86)\Lansweeper\Website\userpictures
  • Custom widgets you may have added to dashboards.
    Program Files (x86)\Lansweeper\Website\WidgetsCustom

Help desk data stored in Lansweeper website folders

The following help desk related items are stored in Lansweeper website folders:

  • Indexes used for knowledge base article and ticket search.
    Program Files (x86)\Lansweeper\Website\App_Data
  • Custom login popup message you may have configured for the web console under Configuration\Website Settings
    Program Files (x86)\Lansweeper\Website\customdata
  • Files and images attached to or embedded in tickets and knowledge base articles.
    Program Files (x86)\Lansweeper\Website\helpdesk\files
  • Files and images attached to knowledge base articles. From Lansweeper 6.0.130 onward, this folder no longer exists and knowledge base files are stored in or moved to the helpdesk\files folder above.
    Program Files (x86)\Lansweeper\Website\Knowledgebase\kbfiles
  • Custom icons you may have added to ticket types.
    Program Files (x86)\Lansweeper\Website\helpdesk\icons
  • Custom logo you may have added to the help desk under Configuration\Look & Feel
    Program Files (x86)\Lansweeper\Website\helpdesk\logo
  • Custom translations you may have added to the help desk.
    Program Files (x86)\Lansweeper\Website\lang
  • Custom widgets you may have added to dashboards.
    Program Files (x86)\Lansweeper\Website\WidgetsCustom

Stored in other Lansweeper folders

The following items are stored in other Lansweeper folders:

  • Custom scripts, executables and other files you may have added to asset or user actions.
    Program Files (x86)\Lansweeper\Actions
  • The key used to encrypt and decrypt your scanning and other credentials, which is unique to each Lansweeper installation.
    Program Files (x86)\Lansweeper\Key
  • Custom scripts, executables and other files you may have referenced in deployment packages.
    Program Files (x86)\Lansweeper\PackageShare
  • Report results you may have automatically had exported to files through Lansweeper's report alert feature.
    Program Files (x86)\Lansweeper\Service\export

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