Troubleshooting Citrix scanning issues

Citrix scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base article.
Not all licenses support Citrix XenServer scanning. If you're seeing a license warning, you can visit this page to find more information.


Ideally, a Citrix XenServer host is scanned through the Citrix API (XenAPI or XAPI). Though other protocols enabled on the XenServer, like SSH, may provide some information as well, the XenAPI will return the most detailed data. In order for Lansweeper to scan a XenServer host, you need to ensure that TCP port 443 is open on the XenServer host and that the HTTPS title contains the text "XenServer". If you encounter issues while scanning Citrix XenServer hosts, you can go through the troubleshooting steps below to resolve the issue.

Citrix scanning troubleshooting

If you encounter issues while scanning your Citrix XenServer machines, do the following:

  1. Make sure there is no general scanning issue by going through the steps in this knowledge base article. After double-checking all the items in the aforementioned article, rescan your Citrix XenServer hosts.
  2. Use the Lansweeper Devicetester tool to make sure that the Citrix XenServer host meets the Citrix scanning requirements. Check that TCP port 443 is open on the XenServer host and that the HTTPS title of the machine contains the text "XenServer".
    checking open TCP ports as part of Citrix troubleshooting
    checking the HTTPS title as part of Citrix troubleshooting
  3. Check connectivity from your Lansweeper scanning server to the XenServer host using a Telnet connection. Open a command prompt on the Lansweeper scanning server as administrator. Telnet to the IP address of the XenServer host in question on port 443 and check if a connection can be made. See example command below.
    telnet 443

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