“The version of this file is not compatible with the version of Windows you’re running”

When you've downloaded the Lansweeper executable and run it to perform a Lansweeper installation, you may encounter the error seen below. This error seems to imply that the Lansweeper software is incompatible, i.e. that it is a 64-bit program being run on a 32-bit machine. This error message is completely misleading however and does not indicate what the actual cause of the issue is. The reason for the error is that the Lansweeper executable was not fully downloaded and is therefore incomplete. The corrupt download may be caused by a disruption in Internet connectivity or a firewall or anti-virus software erroneously interrupting the download.

The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.
Lansweeper can be installed on both 32-bit and 64-bit systems. The error message above is misleading and does not explain what the actual cause of the issue is. The cause of the error above is an incomplete download of the Lansweeper executable.

To resolve the error above, do the following:

  1. Make sure your Internet connection is stable and that your firewalls and anti-virus software are not blocking access to the Lansweeper website. If it turns out your anti-virus software was blocking access, please let our support team know at support@lansweeper.com so we can report the false positive to the vendor.
  2. Re-download LansweeperSetup.exe from our download page.
  3. Right-click LansweeperSetup.exe and select Properties
    Properties of LansweeperSetup.exe
  4. Make sure the file size listed in the Details tab matches the one mentioned on our download page. If the executable is much smaller than what is listed on our download page, it is incomplete and should be re-downloaded.
    Details of LansweeperSetup.exe
  5. Double-click the executable again to run it.

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