How to set up a cloud installation using the smart installer

Please note that using the smart installer to install a scanning service to use the Lansweeper Cloud Platform cannot be done on the same machine that has a Lansweeper installation installed already. For testing the Lansweeper Cloud-Native Platform, we recommend using a dedicated device or dedicated virtual machine.

To use the Lansweeper cloud platform and start scanning your network, you must first install the Lansweeper database and scanning service locally on a machine in your network. There are two Lansweeper installers available, a classic installer and a smart installer:

  • The classic installer, which can be used to set up an installation in classic or (after the installation has completed) hybrid mode. This installer can be downloaded from the Lansweeper.com website.
  • The smart installer, which can be used to set up an installation in smart mode. This installer can be downloaded from the cloud website. It allows you to install the Lansweeper database and scanning service to connect to the cloud directly.

This article explains how to use the smart installer to connect to the cloud directly. Please note that the smart installer does not include an on-prem web console anymore and thus can only be used in a cloud configuration.

Installation requirements:

To use the smart installer and complete the Lansweeper installation successfully, your machine must meet the below requirements.

  • Platform: Windows.
  • Architecture: 64-bit.
  • Virtual or physical.
  • Operating system: either of the below.
    • Windows 7, SP1
    • Windows 8.1
    • Windows 10
    • Windows Server 2008 R2, SP1
    • Windows Server 2012
    • Windows Server 2012 R2
    • Windows Server 2016
    • Windows Server 2019
  • Pre-installed database server: either none (and the smart installer will then install SQL LocalDB) or one of the below.
    • SQL LocalDB
    • Microsoft SQL Server 2012, any edition (Express, Standard, Enterprise...)
    • Microsoft SQL Server 2014, any edition (Express, Standard, Enterprise...)
    • Microsoft SQL Server 2016, any edition (Express, Standard, Enterprise...)
    • Microsoft SQL Server 2017, any edition (Express, Standard, Enterprise...)
    • Microsoft SQL Server 2019, any edition (Express, Standard, Enterprise...)
  • The Lansweeper server should have .NET Framework 4.6 or higher installed, as this is required by the installer and the scanning service. If the .NET requirement isn't met, Lansweeper offers to install .NET 4.6.
  • The Lansweeper server that is connecting to the cloud platform should have Internet access. (Installing just the database on a machine or just a secondary scanning server does not require Internet access.)
  • The Lansweeper server that is connecting to the cloud platform should have TLS 1.2 enabled.

Prerequisites

You must have set up a cloud site prior to running the Lansweeper smart installer. You can register a cloud account and subsequently create a site by navigating to the link below.

https://app.lansweeper.com

Downloading the installer

If you already have an existing account, you can trigger the welcome screen by adding the following behind the URL of your app.lansweeper.com site: ?onboarding=welcome

You can download the smart installer once you've registered a new site and logged in.  To download the Lansweeper Cloud-Native Platform installer, you click on the link I'm a new user.

 

Installation

Performing an easy install

To perform an Easy Install, do the following:

  1. Download the latest Lansweeper smart installer from the cloud platform and run it on the Windows computer you want to install Lansweeper on.
  2. Execute the installer with an account that has local administrative privileges.
  3. Review the terms of use, tick I accept the agreement, and hit Next again.
  4. Select the Easy install option and hit the Next button.
  5. In the next screen, you must fill out the Cloud credentials of the cloud account you wish to connect to (see prerequisites) and hit the Login button.
  6. Once you've logged in, you will be presented with a drop-down box. This drop-down box will list all sites that your cloud account is an owner of. Note that hybrid sites cannot be used and are filtered out.
  7. Select the site you want to connect to and hit the Install button.
    - The Lansweeper service will be installed under Windows Services.
    - The Lansweeper database will be installed under SQL LocalDB, which is limited by Microsoft to 10GB of data. The database will be called lansweeperdb and should not be renamed.
  8. When the installation is finished you can either return to the cloud site by hitting the Go To Cloud Site button, or you can close the installer without returning to the cloud site by hitting the Finish button.
  9. If you don't have a cloud account yet, you can create one by clicking on the link Don't have an account yet? Click here to create one.

    This link will take you to the cloud platform registration form where you can sign up for a cloud account.
  10. Afterward, you can continue the installation as described in step 4.

Performing an advanced install

To perform an Advanced Install, do the following:

  1. If you want to host the database under SQL Server, make sure you manually install your SQL Server instance prior to running the Lansweeper installer. You'll need to point the Lansweeper installer to your existing SQL Server instance.
  2. Download the latest Lansweeper smart installer from the cloud platform and run it on the Windows computer you want to install Lansweeper on.
  3. Execute the installer with an account that has local administrative privileges.
  4. Review the terms of use, tick I accept the agreement, and hit Next again.
  5. Select the Advanced Install option and select All components to install the scanning service and the Lansweeper database.

    If you're spreading out database and service over several machines, keep in mind that:
    The database must be installed first and then the service.
    You need to reset the database password after installing all components, due to the installer adding a random password to the service and website configuration files. Instructions for resetting the database password can be found in this knowledge base article. If you don't reset the password, you'll see database login failures.
    You need to copy the file below from the server hosting the web console to any servers hosting the Lansweeper service, replacing the default file generated on the servers. The Encryption.txt file is a key used to encrypt and decrypt credentials submitted in Lansweeper and must be the same on all servers hosting a Lansweeper component. If you're spreading out components over several machines, each server will have a unique file by default and you'll need to manually copy one of the files to all Lansweeper servers, so the encryption key is the same on all servers: Program Files (x86)\Lansweeper\Key\Encryption.txt
  6. Select the database server you want to use. If you're spreading out Lansweeper components over several machines, you require SQL Server. For a more detailed comparison between database servers, review this knowledge base article. Hit Next in the installer to continue.
  7. If you selected SQL Server as your database type, submit the name of the SQL Server instance you want to install the Lansweeper database under. This should be the same SQL Server instance name you use when logging into other SQL tools like SQL Server Management Studio.
  8. If you selected SQL Server as your database type, select the authentication method you want to use to connect to SQL Server from the Authentication dropdown. You can choose Windows authentication or SQL Server authentication. If you choose Windows authentication, the database installation is performed under the currently logged on Windows user. If you choose SQL Authentication, you need to submit your SQL username and password. Hit Next to continue.

    The user performing the database installation must be a member of your SQL Server's sysadmin server role. When the installation has completed, the Lansweeper service and web console will connect to the database with a newly created SQL user called lansweeperuser, which only has access to the Lansweeper database.

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