“Scanserver down” or “unavailable” or scanning server not listed in web console
When you install Lansweeper, a service called Lansweeper Server is added to Windows Services on the machine hosting your installation.
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Getting Started with Cloud
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Running actions as a different user
It’s important to keep in mind that actions you see in the left pane of individual asset and user pages
“Update in progress”
This article explains the “update in progress” web console page. It is recommended that you update your Lansweeper installation on
Creating and adding custom fields to ticket types
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. The Lansweeper helpdesk includes a robust ticketing
Configuring service-level agreements
Service-level agreements (SLAs) help you ensure that tickets are responded to by agents in a timely manner. They allow you
“ExecuteReader: CommandText property has not been initialized”
If you install the Lansweeper database under Microsoft SQL Server or Microsoft SQL LocalDB, any built-in and custom reports seen
Configuring ticket types, states and priorities
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. The help desk boasts a robust ticketing
Receiving tickets through the web console, email, API, import
A help desk ticket is a conversation, a back and forth between a user and an agent. A user asks
Introduction to the help desk
This article provides an introduction to the Lansweeper help desk. From version 6.0 onward, the Lansweeper software includes a fully
“A network-related or instance-specific error occurred”
Lansweeper data, reports and settings are stored in a database. Your database is hosted in either the Microsoft SQL Compact,
“Login failed for user lansweeperuser”
Lansweeper data, reports and settings are stored in a database. Your database is hosted in either the Microsoft SQL Compact,
How to scan users
When Lansweeper scans a Windows computer, it automatically retrieves the user accounts configured on the computer, as well as the
Moving your SQL Server database to a different server or SQL Server instance
This article explains how to migrate your Lansweeper SQL Server database to a different server or SQL Server instance. Lansweeper
Lansweeper component overview
Lansweeper allows you to scan networks ranging from just a few to hundreds of thousands of assets. In this article,
Restoring your installation from a backup
If you manually created a backup of your Lansweeper installation, you can always restore it at a later date if
Performing automated database cleanups
Once an asset is scanned and added to the database, Lansweeper will not remove it unless instructed to do so.
Unable to scan SNMP on Ricoh printers
Some Ricoh printer models have issues handling SNMPv2 requests. If you’re certain SNMP is enabled on your printer, but neither
Bandwidth used during scanning
Scanning non-Windows machines like Linux, Unix and Mac computers, VMware servers, printers, switches etc takes very little network traffic. One
How to scan a Windows computer
There are two main ways you can scan a Windows domain or workgroup computer: with a scanning agent or without
Network device scanning requirements
Apart from scanning Linux, Unix, Mac and Windows computers, as well as VMware servers, Lansweeper is also capable of scanning
How to scan a network device
Apart from scanning Linux, Unix, Mac and Windows computers, as well as VMware servers, Lansweeper is also capable of scanning
Linux and Unix scanning requirements
To scan a Linux or Unix computer without an agent, certain requirements must be met. Ideally, an agentless scan of
Apple Mac scanning requirements
Ideally, an Apple Mac computer is scanned through SSH. Enabling SSH on the computer allows Lansweeper to run the system_profiler
Assets that count toward your licensed asset limit
Most Lansweeper subscriptions limit the number of assets you can scan. Once you’ve reached your licensed asset limit, scanning of
VMware server scanning requirements
VMware servers can be scanned directly with a read-only credential to the server or indirectly through their vCenter server. To