Finding your case number
When you contact Lansweeper customer service through one of our available channels, you may be asked to provide your case
KB Articles
Getting Started with Cloud
Learn what Cloud is, the value, how to link with Cloud, and much more.
Converting a deprecated SQL Compact database
From March 2020 onward, Microsoft SQL Compact is deprecated and no longer a supported database server for hosting the Lansweeper
Silently installing, uninstalling or updating Lansweeper
From version 8.0 onward, you can perform a silent install, uninstall or update of Lansweeper via Command Prompt (CMD). This
Introduction to Asset Radar
Asset Radar is a feature introduced in Lansweeper 8.0. If you are using an older Lansweeper release, you will need
Introduction to the MIB Importer and MIB Library
The MIB Importer and MIB Library are features introduced in Lansweeper 8.0. If you are using an older Lansweeper release,
Moving your database from SQL LocalDB to SQL Server
This article explains how to migrate your Lansweeper SQL LocalDB database to a SQL Server instance. Lansweeper data, reports and
Introduction to the SQL LocalDB database server
From Lansweeper 7.2 onward, SQL LocalDB is one of the available database server options for hosting your Lansweeper database. The
Identify which database server Lansweeper is using
Most of the data scanned by Lansweeper and manually submitted in the web console is stored in the Lansweeper database.
Active Directory user and computer attributes scanned by Lansweeper
When performing Active Directory user and computer scanning, Lansweeper retrieves specific attributes from your user and computer objects. In Lansweeper
How to scan Chrome OS machines
Chrome OS scanning is a feature introduced in Lansweeper 7.2. If you are using an older Lansweeper release, you will
Chrome OS scanning requirements
To be able to scan your Chrome OS (e.g. Chromebook) devices with Lansweeper, you need to ensure that they meet
How to scan disabled Active Directory users and computers
Disabled AD user and computer scanning is a feature introduced in Lansweeper 7.2. If you are using an older Lansweeper
Integrating Lansweeper with SCCM
SCCM integration is a feature introduced in Lansweeper 7.2. If you are using an older Lansweeper release, you will need
Scanning Windows failover cluster details and logs
Windows failover cluster scanning is a feature introduced in Lansweeper 7.2. If you are using an older Lansweeper release, you
Lansweeper metrics and notification system
Metrics and notifications are features introduced in Lansweeper 7.2. If you are using an older Lansweeper release, you will need
How to scan mobile devices through VMware AirWatch
AirWatch scanning is a feature introduced in Lansweeper 7.2. If you are using an older Lansweeper release, you will need
VMware AirWatch scanning requirements
From version 7.2 onward, Lansweeper is capable of scanning Android, iOS (iPhone and iPad), Chrome OS and Windows Phone mobile
Images or attachments of email tickets not loading
In the help desk module, tickets can contain images and other attachments. Attachments can come from emails that were imported
How to add a report to your Lansweeper installation
If you find a SQL query on the Lansweeper.com website that you would like to import into your own Lansweeper
Azure scanning requirements
From version 7.1 onward, Lansweeper is capable of scanning resource groups and virtual machines hosted on the Microsoft Azure cloud
AWS scanning requirements
Lansweeper can scan VPCs and instances (virtual machines) hosted on the Amazon Web Services (AWS) cloud platform. An asset is
Intune scanning requirements
From version 7.1 onward, Lansweeper is capable of scanning Android, iOS (iPhone and iPad) and Windows Phone mobile devices that
How to scan Office 365 accounts
Lansweeper version 8.3 introduced the Office365v2 scanning target which uses Modern Authentication, we recommend using the new target, please refer
Importing and exporting custom OID scanning targets
The ability to import/export OID scanning targets was introduced in Lansweeper 7.1. If you are using an older Lansweeper release,
How to scan performance information of Windows and Linux computers
Windows performance monitoring was introduced in Lansweeper 7.1 and Linux performance monitoring in Lansweeper 7.2. If you are using an