To be able to push data from a local Lansweeper installation into the Lansweeper cloud platform, your Lansweeper database must be hosted in Microsoft SQL LocalDB or Microsoft SQL Server. If your database is currently hosted in the deprecated Microsoft SQL Compact database server, you can convert it to SQL LocalDB or SQL Server.
In addition to the database being hosted in SQL LocalDB or SQL Server, If you install Lansweeper under SQL Server, by performing an Advanced Install, the installer automatically... must also have the dbcreator role in your SQL instance. Lansweeperuser is a SQL login created by the Lansweeper installer during an installation under SQL LocalDB or SQL Server. It connects Lansweeper components to the database. This user requires dbcreator rights for Lansweeper cloud because a backup copy of your database will be created, which will be used to push your data into cloud. Under certain database setups, lansweeperuser does not have dbcreator rights by default and only has rights to the Lansweeper database. This results in the below warning message in the
Configuration\Enterprise Options menu of the web console. To give lansweeperuser the necessary dbcreator rights for the Lansweeper cloud platform, follow the steps below.
Step 1: stop the services
Stop the Lansweeper Server service in
Windows Services on your Lansweeper server. Stop your web server service in
Windows Services as well. Keep in mind that this will log everyone out of your local web console. Your web server service is either IIS Express or World Wide Web Publishing Service (IIS).
Step 2: log into SQL Server Management Studio
Log into SQL Server Management Studio with a user that has sysadmin rights, a user other than lansweeperuser. If SQL Server Management Studio isn't installed on your Lansweeper server, we recommend downloading it online.
Step 3: configure lansweeperuser
Security\Logins in SQL Server Management Studio, right-click lansweeperuser and select
Properties. In the
Server Roles tab of the resulting popup, tick the dbcreator role and hit OK.
Step 4: restart the services
Restart the Lansweeper and web server services in
Windows Services on your Lansweeper server.