How do I turn a customer quote into an order?

As an emerging partner, you can turn a quote you created for a customer into an actual order by doing the following:

  1. In the quote email you previously received, click the Place order option. This will redirect you to an order page in the Lansweeper web store.
  2. Select the payment method you want to use: credit card, PayPal or wire transfer.
    • Credit card or PayPal
    • Select the credit card or PayPal option as your payment method.
    • Fill in any requested details and click Next
    • On the resulting page, check the box acknowledging that you are signing up for a subscription product.
    • Click Buy now
    • You as the billing contact will receive two automated emails: the invoice from our e-commerce partner Cleverbridge and the Lansweeper license key.
    • Wire transfer
    • Select wire transfer as your payment method.
    • Click Next
    • On the resulting page, check the box acknowledging that you are signing up for a subscription product.
    • Click Buy now
    • You will see instructions on the next screen on how to submit your payment by wire transfer. You will also receive these instructions via email.
    • Once the payment has been received, you as the billing contact will receive the Lansweeper license key via email.
Any billing related emails are only sent to you, the billing contact. No emails are sent to the end user. It is your responsibility as the reseller to invoice the end user and to manually forward the Lansweeper license key to them.

Paying with a purchase order (PO)

Optionally, if you submitted a payment via wire transfer, you can send a purchase order (PO) to our e-commerce partner Cleverbridge at cs@cleverbridge.com. By sending in a purchase order document on your company letterhead, you will receive a temporary license key while you wait for your wire transfer payment to be processed. Make sure to include all of the below info in your communication with Cleverbridge.

When your PO has been processed, you as the billing contact will receive the temporary license key. The final license key is sent once the PO payment has been received.

  • How to compose your purchase order document
  • Use your company letterhead.
  • Mention the Lansweeper products you are buying.
  • Mention the reference number of your Lansweeper order, which you can find in any billing emails that were sent to you.
  • Include the billing contact and licensee contact details: email, first name, last name, address and company name.
  • Address the PO as follows:
  • Lansweeper
    Zeelsebaan 83Z
    9200 Grembergen
    Belgium
    
    Cleverbridge AG is the merchant of record for this transaction
    
    Cleverbridge AG
    Gerenstr. 43-65
    50670 Cologne
    Germany
  • How to compose your email to Cleverbridge
  • Address the email to cs@cleverbridge.com. If you want, you can click the email address in this article to open an email template, where you'll just need to fill in your order reference and attach the PO.
  • Mention the reference number of your Lansweeper order.
  • Attach your purchase order as a document to the email.

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