When you start setting up a link with your Cloud site, some prerequisite checks are performed to ensure your installation is ready to link. When you hit the
Link with Cloud site button in your local web console, a popup is presented with a pass/fail indication for a number of prerequisite checks. One of the checks is whether the machine hosting your Lansweeper web console has TLS 1.2 enabled.
Why is web server TLS checked?
In order to secure the communication between your local Lansweeper installation and your Cloud site, Cloud is configured to use the TLS 1.2 cryptographic protocol. If your web server does not also have this protocol enabled, communication with Cloud will fail as a result. Computers running a modern OS ordinarily have TLS 1.2 enabled by default.
What do I do if the web server TLS check fails?
If the web server TLS check fails in the prerequisite popup, make sure TLS 1.2 is in fact enabled on the machine hosting your Lansweeper web console. Instructions for enabling TLS 1.2 can be found online and in Microsoft's knowledge base. Practice caution if you're editing TLS settings directly in the machine's registry, as incorrect changes may break the machine.