Cloud requirement: web server internet access

When you start setting up a link with your Cloud site, some prerequisite checks are performed to ensure your installation is ready to link. When you hit the Link with Cloud site button in your local web console, a popup is presented with a pass/fail indication for a number of prerequisite checks. One of the checks is whether the machine hosting your Lansweeper web console has internet access.

Why is web server internet access checked?

Cloud is accessed over the internet. Your web server must therefore be able to reach the internet to successfully link with Cloud. More specifically, your web server must be able to make outbound connections to all of the URLs below and their sub-URLs.

  • https://login.lansweeper.com/
    This URL is used as part of the Auth0 authentication to Cloud.
  • https://installerapi.lansweeper.com/
    This URL is used to verify whether your installation meets the minimum version requirement for Cloud.
  • https://id.lansweeper.com/
    This URL is used to authenticate and validate your access to Cloud.
  • https://app.lansweeper.com/
    This is the URL of Cloud itself and is used to query Cloud for sites and installations.

What do I do if the web server internet access check fails?

If the web server internet access fails in the prerequisite popup, double-check that your web server can make outbound connections to the aforementioned URLs and their sub-URLs. If it cannot, your network admin should check the settings of anti-virus software, proxy servers, software firewalls, hardware firewalls and other components in your network. One of these components may be blocking the web server's internet access.

Note that Lansweeper does not yet support submitting proxy server settings for the web console. If the machine where your web server is installed accesses the internet through a proxy, you may need to change the settings of the proxy itself to allow for a connection to Cloud. Submitting the proxy server's authentication settings in Lansweeper, so Lansweeper would submit them when accessing the proxy, is not yet possible.

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