Images or attachments of email tickets not loading or giving errors
In the help desk module, tickets can contain images and other attachments. Attachments can come from emails that were imported
KB Articles
How to add a report to your Lansweeper installation
Lansweeper data, reports and settings are stored in a database, which is hosted in either Microsoft SQL Compact or Microsoft
Lansweeper Enterprise requirements
Lansweeper Enterprise is a Lansweeper feature that is currently in development. You can find more information on it and an
Azure scanning requirements
From version 7.1 onward, Lansweeper is capable of scanning resource groups and virtual machines hosted on the Microsoft Azure cloud
AWS scanning requirements
From version 7.1 onward, Lansweeper is capable of scanning VPCs and instances (virtual machines) hosted on the Amazon Web Services
Intune scanning requirements
From version 7.1 onward, Lansweeper is capable of scanning Android, iOS (iPhone and iPad) and Windows Phone mobile devices that
How to scan Office 365 accounts
Office 365 scanning is a feature introduced in Lansweeper 7.1. If you are using an older Lansweeper release, you will
Importing and exporting custom OID scanning targets
The ability to import/export OID scanning targets was introduced in Lansweeper 7.1. If you are using an older Lansweeper release,
How to scan performance information of Windows computers
Performance scanning is a feature introduced in Lansweeper 7.1. If you are using an older Lansweeper release, you will need
How to scan an AWS cloud environment
AWS scanning is a feature introduced in Lansweeper 7.1. If you are using an older Lansweeper release, you will need
How to scan an Azure cloud environment
Azure scanning is a feature introduced in Lansweeper 7.1. If you are using an older Lansweeper release, you will need
How to scan mobile devices through Microsoft Intune
Intune scanning is a feature introduced in Lansweeper 7.1. If you are using an older Lansweeper release, you will need
Compatible web browsers for viewing the Lansweeper console
Lansweeper has a web interface, which can be viewed in a web browser locally from the Lansweeper server or remotely
LsPush fallback scanning
Lansweeper includes several agentless scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac
Accessing the Lansweeper database documentation
Lansweeper data, reports and settings are stored in a database, which is hosted in either Microsoft SQL Compact or Microsoft
Compatible SQL database servers for hosting the Lansweeper database
Lansweeper data, reports and settings are stored in a database, which is hosted in either Microsoft SQL Compact or Microsoft
Searching through assets with the web console search bar
At the top of the Lansweeper web console, to the right of the Lansweeper logo, a search bar is available
“The relay could not be contacted”
From version 7.0 onward, Lansweeper includes a second scanning agent called LsAgent. LsAgent is a cross-platform, lightweight program that you
LsPush vs. LsAgent scanning agent
Lansweeper includes several agentless scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac
LsPush scan files failing to import
Lansweeper includes several scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac and
Creating, using and changing asset states
Every scanned or manually created computer and device in Lansweeper has an asset state. States are a Lansweeper feature that
Troubleshooting Citrix scanning issues
Citrix scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need
Troubleshooting vCenter scanning issues
vCenter scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need
Troubleshooting SNMP scanning issues
SNMP is one of the protocols through which Lansweeper can retrieve data regarding network devices like printers, switches, routers etc.
Troubleshooting custom OID scanning issues
Custom OID scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will
