Azure scanning requirements
From version 7.1 onward, Lansweeper is capable of scanning resource groups and virtual machines hosted on the Microsoft Azure cloud
KB Articles
AWS scanning requirements
From version 7.1 onward, Lansweeper is capable of scanning VPCs and instances (virtual machines) hosted on the Amazon Web Services
Intune scanning requirements
From version 7.1 onward, Lansweeper is capable of scanning Android, iOS (iPhone and iPad) and Windows Phone mobile devices that
How to scan Office 365 accounts
Office 365 scanning is a feature introduced in Lansweeper 7.1. If you are using an older Lansweeper release, you will
Importing and exporting custom OID scanning targets
The ability to import/export OID scanning targets was introduced in Lansweeper 7.1. If you are using an older Lansweeper release,
How to scan performance information of Windows computers
Performance scanning is a feature introduced in Lansweeper 7.1. If you are using an older Lansweeper release, you will need
How to scan an AWS cloud environment
AWS scanning is a feature introduced in Lansweeper 7.1. If you are using an older Lansweeper release, you will need
How to scan an Azure cloud environment
Azure scanning is a feature introduced in Lansweeper 7.1. If you are using an older Lansweeper release, you will need
How to scan mobile devices through Microsoft Intune
Intune scanning is a feature introduced in Lansweeper 7.1. If you are using an older Lansweeper release, you will need
Compatible web browsers for viewing the Lansweeper console
Lansweeper has a web interface, which can be viewed in a web browser locally from the Lansweeper server or remotely
LsPush fallback scanning
Lansweeper includes several agentless scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac
Accessing the Lansweeper database documentation
Lansweeper data, reports and settings are stored in a database, which is hosted in either Microsoft SQL Compact or Microsoft
Compatible SQL database servers for hosting the Lansweeper database
Lansweeper data, reports and settings are stored in a database, which is hosted in either Microsoft SQL Compact or Microsoft
Searching through assets with the web console search bar
At the top of the Lansweeper web console, to the right of the Lansweeper logo, a search bar is available
“The relay could not be contacted”
From version 7.0 onward, Lansweeper includes a second scanning agent called LsAgent. LsAgent is a cross-platform, lightweight program that you
LsPush vs. LsAgent scanning agent
Lansweeper includes several agentless scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac
LsPush scan files failing to import
Lansweeper includes several scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac and
Creating, using and changing asset states
Every scanned or manually created computer and device in Lansweeper has an asset state. States are a Lansweeper feature that
Troubleshooting Citrix scanning issues
Citrix scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need
Troubleshooting vCenter scanning issues
vCenter scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need
Troubleshooting SNMP scanning issues
SNMP is one of the protocols through which Lansweeper can retrieve data regarding network devices like printers, switches, routers etc.
Troubleshooting custom OID scanning issues
Custom OID scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will
Scanning Exchange Server mailboxes
Exchange Server scanning was introduced in Lansweeper 7.0 and significantly expanded in Lansweeper 7.1. If you are using an older
Silently installing LsAgent on a Windows, Linux or Mac computer
LsAgent is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need to
LsAgent installation requirements
LsAgent is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need to
Introduction to LsAgent for Windows, Linux and Mac
LsAgent is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need to
Installing LsAgent on a Mac computer
LsAgent is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need to
Installing LsAgent on a Linux computer
LsAgent is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need to
vCenter scanning requirements
vCenter scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need
How to scan a vCenter server
vCenter scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need
How to scan a Citrix XenServer
Citrix scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need
Citrix scanning requirements
Citrix scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need
Scanning extra SNMP data with custom OID scanning
Custom OID scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will
Installing LsAgent on a Windows computer
LsAgent is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need to
Performing actions on new tickets using ticket dispatching rules
When new tickets sent via email are imported into the help desk, ticket dispatching rules can be used to perform
“Scanning server doesn’t have any enabled network interfaces”
Lansweeper’s core functionality is discovering and pulling data from the assets in your network. Lansweeper can scan Linux, Unix, Mac
Software on Windows computer not being scanned
Unless you manually disable this, Lansweeper scans the Windows computers in your network for installed software. Software information scanned by
How to install IIS (Internet Information Services)
The Lansweeper web console can be run under the IIS Express or IIS web server, both of which are developed
Scanning assets with Batch Scanning
Batch Scanning is an agentless, on-demand scanning method that allows you to quickly scan any IP addresses, IP ranges or
“WMI service is disabled on this machine”
Lansweeper’s agentless and agent based scanning methods pull Windows computer data from WMI (Windows Management Instrumentation), a management framework built
Overview of scanning targets and methods
Lansweeper offers a variety of methods to scan your network, most of which can be configured in the Scanning\Scanning Targets
Socket errors when scanning with the LsPush scanning agent
Lansweeper includes several scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac and
Where Lansweeper data, reports and settings are stored
The Lansweeper software includes both an IT asset management system and help desk. Most of the data scanned by Lansweeper
Exporting data from a Lansweeper SQL Server database to Universal Inventory
One of the biggest challenges facing IT administrators today is to get an accurate picture of their IT environment and
Exporting data from a Lansweeper SQL Compact database file to Universal Inventory
One of the biggest challenges facing IT administrators today is to get an accurate picture of their IT environment and
Exporting data directly from a Lansweeper installation to Universal Inventory
One of the biggest challenges facing IT administrators today is to get an accurate picture of their IT environment and
Exporting Lansweeper data to Universal Inventory
One of the biggest challenges facing IT administrators today is to get an accurate picture of their IT environment and
Tracking software, memory and other changes on Windows computers
A Windows computer’s Lansweeper webpage lists the most recently scanned properties of the machine’s software, OS, memory and other details.
Configuring and adding data to asset custom fields
Lansweeper scans Linux, Unix, Mac and Windows computers, VMware servers and other network devices like printers and switches. Though a
No asset created for scanned computer or device
Lansweeper can pull data from any device that has one or more of the following protocols enabled: Bonjour, DNS-SD, FTP,
Emails not imported as tickets into the help desk
From version 6.0 onward, the Lansweeper software includes a help desk and ticketing system. Tickets can be created in several
Configuring and using ticket filters
When dealing with a large number of tickets in the help desk, agents need a way to structure those tickets
Advanced credential and database security in Lansweeper 6
The security and confidentiality of credentials and scanned data of Lansweeper users is of critical importance in developing the Lansweeper
Lansweeper installer not launching
If you’ve downloaded the latest Lansweeper installer from our download page and the executable won’t open when launched, the file
List of 3-letter monitor manufacturer codes
When a Windows computer is scanned, Lansweeper automatically creates monitor assets for the monitors attached to the computer. Monitor assets
“A potentially dangerous Request.Form value was detected from the client”
Both the scanning service and web console have a configuration file, which stores information on which Lansweeper database to connect
How to scan Windows computers from a USB drive with the LsPush scanning agent
Lansweeper includes several scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac and
How to scan Windows computers with the LsPush scanning agent in a group policy
Lansweeper includes several scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac and
DCOM setting changes made by the Lansweeper installer
When you install or subsequently update Lansweeper, the Lansweeper installer makes changes to the DCOM and a few other settings
How to scan Windows computers with the LsPush scanning agent in a scheduled task
Lansweeper includes several scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac and
“The version of this file is not compatible with the version of Windows you’re running”
When you’ve downloaded the Lansweeper executable and run it to perform a Lansweeper installation, you may encounter the error seen
How to scan individual Windows computers with the LsPush scanning agent
Lansweeper includes several scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac and
List of currency culture codes
The currency used throughout the Lansweeper web console, e.g. in the license compliance modules and for custom currency fields, can
File and image upload errors and SLA calculation issues
The Lansweeper web console can either be installed under the IIS Express or the IIS web server. From Lansweeper version
How to use the ConfigEditor tool
Lansweeper data, reports and settings are stored in a database, which is hosted in either Microsoft SQL Compact or Microsoft
Viewing the scanning queue under port 9524 or a custom port
To see which assets are currently being scanned by your Lansweeper installation and which are queued for scanning, you can
Configuring, using and creating articles in the knowledge base
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. One of the many features included in
Scanning with a Windows Computer scanning target
Windows Computer is an agentless, scheduled scanning target that scans any individual Windows domain or workgroup computer specified by you. You
Automatically redirected to login screen
The Lansweeper software consists of 3 components: a database, a scanning service and a web console. Web console, scanning service
Automatically logging in with the built-in admin
When you access the Lansweeper web console for the first time, you are presented with a First Run Wizard, which
“You are currently an inactive helpdesk agent”
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. Within the ticketing system, you have regular
Configuring Symantec Endpoint Protection for use with Lansweeper
To pull data from the Linux, Unix, Mac and Windows computers, VMware servers and other devices in your network, Lansweeper
Password hash errors
Scanning and other credentials submitted in the Lansweeper web console have always been encrypted prior to being added to the
“Invalid object name tsysWebRoles”
The databases of 5.x versions of Lansweeper contain a table called tsysWebRoles, which stores information on your website access configuration.
See who logged into Lansweeper or made changes to settings
From version 6.0 onward, a log is kept of who logged into the Lansweeper web console and when, as well
Deleting tickets
To avoid gaps in the ticket history, by default no one apart from the built-in admin has the ability to
Locked out of the web console
If you perform a new installation of Lansweeper 6.0 or a more recent Lansweeper release, you are presented with a
Hiding the Helpdesk menu
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. You’ll notice a new Helpdesk menu where
Creating ticket templates
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. At its core, the Lansweeper help desk
Choosing the help desk language
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. The help desk portion of Lansweeper can
Automated warranty check for Dell, Fujitsu, HP, IBM, Lenovo and Toshiba
Lansweeper performs an automated warranty check for assets whose manufacturer is Dell, Fujitsu, HP, IBM, Lenovo or Toshiba. Specifically, it
Adding manufacturer support links
You’ll notice that, on the Lansweeper webpages of Dell and HP assets whose asset serial was scanned, the serial number
Sharing information with the News widget
Users and agents that log into the Lansweeper web console are presented with a dashboard that includes, among others, a
Resetting the ticket ID counter
Each ticket in the Lansweeper help desk has a numeric ID, listed next to the ticket title. If you’re testing
“Scanserver down” or “unavailable” or scanning server not listed in web console
When you install Lansweeper, a service called Lansweeper Server is added to Windows Services on the machine hosting your installation.
Running actions as a different user
It’s important to keep in mind that actions you see in the left pane of individual asset and user pages
“Update in progress”
It is recommended that you update your Lansweeper installation on a regular basis, to ensure that you have the latest
Creating and adding custom fields to ticket types
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. The Lansweeper helpdesk includes a robust ticketing
Configuring service-level agreements
Service-level agreements (SLAs) help you ensure that tickets are responded to by agents in a timely manner. They allow you
Increasing the Remote Control refresh rate
If you are using the Remote Control tool linked on our website to give remote support to your users and
“ExecuteReader: CommandText property has not been initialized”
If you install the Lansweeper database under SQL Server, any built-in and custom reports seen in the Reports tab of
Configuring ticket types, states and priorities
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. The help desk boasts a robust ticketing
Receiving tickets through the web console, email, API and import
A help desk ticket is a conversation, a back and forth between a user and an agent. A user asks
Introduction to the help desk
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. At its core, the Lansweeper help desk
“A network-related or instance-specific error occurred”
Lansweeper data, reports and settings are stored in a database, which is hosted in either SQL Compact or SQL Server.
“Login failed for user lansweeperuser”
Lansweeper data, reports and settings are stored in a database, which is hosted in either SQL Compact or SQL Server.
How to scan users
When Lansweeper scans a Windows computer, it automatically retrieves the user accounts configured on the computer, as well as the
Moving your SQL Server database to a different server or SQL Server instance
Lansweeper data, reports and settings are stored in a database, which is hosted in either Microsoft SQL Compact or Microsoft
Lansweeper component overview
Lansweeper allows you to scan networks ranging from just a few to hundreds of thousands of assets. In this article,
Restoring your installation from a backup
If you manually created a backup of your Lansweeper installation, you can always restore it at a later date if
Performing automated database cleanups
Once an asset is scanned and added to the database, Lansweeper will not remove it unless instructed to do so.
Unable to scan SNMP on Ricoh printers
Some Ricoh printer models have issues handling SNMPv2 requests. If you’re certain SNMP is enabled on your printer, but neither
Bandwidth used during scanning
Scanning non-Windows machines like Linux, Unix and Mac computers, VMware servers, printers, switches etc takes very little network traffic. One
How to scan a Windows computer
There are two main ways you can scan a Windows domain or workgroup computer: with a scanning agent or without
Network device scanning requirements
Apart from scanning Linux, Unix, Mac and Windows computers, as well as VMware servers, Lansweeper is also capable of scanning
How to scan a network device
Apart from scanning Linux, Unix, Mac and Windows computers, as well as VMware servers, Lansweeper is also capable of scanning
Linux and Unix scanning requirements
Ideally, a Linux or Unix computer is scanned through SSH. Though other protocols enabled on the computer, like SNMP, may
Apple Mac scanning requirements
Ideally, an Apple Mac computer is scanned through SSH. Enabling SSH on the computer allows Lansweeper to run the system_profiler
Assets that count towards your licensed asset limit
Most Lansweeper licenses limit the number of assets you can scan. Once you've reached your licensed asset limit, scanning of
VMware server scanning requirements
Ideally, a VMware host is scanned through the server’s Managed Object Browser (MOB). The MOB is enabled by default in
How to scan a VMware server
Lansweeper supports scanning of ESX(i) servers. Scanned VMware data includes disks, installed guest machines, network interfaces, manufacturer, model, memory, processor,
Freeware and trial limitations
When you first install Lansweeper and submit your email address in the web console, a 20-day trial is initiated. This trial
Putting the scanning service in debug mode
To scan your network, trigger deployments and send mails, Lansweeper uses a service called Lansweeper Server. This service writes its
Scanning with an Asset Group, Asset Type or Report scanning target
Asset Group, Asset Type and Report are agentless, scheduled scanning targets that rescan assets already in your database, assets in any asset
Event ID 5605 generated during scanning
When you've installed Lansweeper and start scanning your network, you may start seeing entries like the ones below in the
“Could not load type System.ServiceModel.Activation. HttpModule”
If ASP.NET is not properly enabled (anymore) on the server hosting your Lansweeper web console, your console may become inaccessible
How Lansweeper uniquely identifies assets
When a network asset is being scanned, Lansweeper needs to determine whether the asset is already present in the Lansweeper
Online status indicator
If you access an asset's Lansweeper webpage, you'll notice an online status indicator right below the asset name and next
Clearing tables to free up space and improve performance
In general, the cleanup options found in the web console under Configuration\Server Options should keep the size of your Lansweeper
“The interface is unknown”
Listed below are two possible causes of (and solutions for) the following error, which may pop up on the Lansweeper
Enabling scan logging
From Lansweeper 5.2 onward, a built-in option in the web console allows you to log and view scan attempts made
Running the Uninstall Software action
Uninstall Software is an action you can run from a Windows computer’s Lansweeper webpage and that allows you to remotely
Configuring the First Run Wizard
When you access the Lansweeper web console for the first time, you are presented with a First Run Wizard, which
Generating QR codes
From Lansweeper 5.1 onward, a built-in option in the web console allows you to generate QR codes for the assets
Enabling or disabling web browser login prompts
By default, the Lansweeper web console presents you with a gray and orange login screen. On this screen, you can
Issue with self-replicating dashboard tabs and unusual tab names
If you have Netsparker, Rapid7 or other vulnerability management software running in your network, you may start seeing randomly generated
“DCOM was unable to communicate with the computer”
When you’ve installed Lansweeper and start scanning your network, you may start seeing entries like the one below in your
Setting up an installation with multiple scanning servers
Some Lansweeper licenses allow you to use multiple Windows computers to scan and deploy changes in your network. The machines
Marking users as authorized administrators
The Reports tab of the Lansweeper web console includes a built-in report called Computer: Unauthorized Administrators that lists unauthorized members
Viewing and scanning software installations on Windows computers
Unless you manually disable the SOFTWARE scan item, Lansweeper scans the Windows computers in your network for installed software. Software
Software installations vs. software license keys
Lansweeper scans the software installations and software license keys found on the Windows computers in your network. It’s important to
Viewing and scanning software license keys on Windows computers
Unless you manually disable the SERIALNUMBER scan item, Lansweeper scans the Windows computers in your network for software license keys.
Scanning with an Active Directory User/Group Path scanning target
Active Directory User/Group Path is an agentless, scheduled scanning target suitable for scanning Active Directory users and Active Directory user
Scanning with an Active Directory Domain scanning target
Active Directory Domain is an agentless, fully automated scanning target suitable for scanning Windows computers that are part of an
Excluding events from scanning
All Windows computer scanning methods scan events found in the Windows Logs section of a client machine’s Event Viewer. Error
Scanning non-error events
When Lansweeper scans a Windows computer, it retrieves the events found in the Windows Logs section of the computer’s Event
Scanning with an Eventlog Only scanning target
Your Lansweeper installation includes two Eventlog Only scanning targets. These are agentless, scheduled scanning targets that scan the event log entries
Scanning with an Active Directory Computer Path scanning target
Active Directory Computer Path is an agentless, scheduled scanning target that scans any Windows computers in the Active Directory computer container
Viewing and clearing your scanning queue
To see which assets are currently being scanned by your Lansweeper installation and which are queued for scanning, access the
Setting the currency format
The currency used throughout the web console, e.g. in the license compliance modules and for custom currency fields, can be
How Lansweeper scans anti-virus information
By default, Lansweeper includes a number of reports that provide information on your Windows computers’ anti-virus setup, to help you
Adding comments to assets
To add comments to an asset, do the following: Browse to the asset’s Lansweeper webpage and hit the Add comment
Adding documents to assets
To link purchase or other documents to an asset, do the following: Browse to the asset's Lansweeper webpage and hit
Silently updating remote scanning servers
From Lansweeper 5.2 onward, you can use a built-in deployment package to silently update the Lansweeper Server service of remote
Checking for Lansweeper updates
It is recommended that you update your Lansweeper installation on a regular basis, to ensure that you have the latest
Updating your installation
It is recommended that you update your Lansweeper installation on a regular basis, to ensure that you have the latest
Grouping assets
Lansweeper allows you to group various assets, making it quick and easy to look at specific network segments. You can
Marking software and add-ons as authorized
Software on Windows computers can be marked as authorized (approved), unauthorized (denied) or unrated (neutral). By default, any new software detected
Managing how often specific data is scanned
To avoid unnecessary network traffic during non-agent based scanning, not all Windows computer data is rescanned all the time. As
Placing assets on a map
Your Lansweeper installation allows you to upload blueprints/maps of your offices and place assets on them, so your employees can
Sending report and event log alerts
Lansweeper lets you send 2 types of asset alerts: alerts for reports listed in the web console’s Reports tab, which
Creating a deployment package
From version 5.2 onward, Lansweeper includes a deployment module that allows you to deploy changes on Windows computers. You can
Scanning with a Workgroup scanning target
Workgroup is an agentless, fully automated scanning target that scans any Windows workgroup submitted by you. Workgroup computers must be visible in
Scanning with an IP Range scanning target
An IP Range target is an agentless, scheduled scanning target that scans any IP range specified by you. It is suitable
Deploying a package, manually or based on a schedule
A package can be deployed manually or based on a schedule. When a deployment is initiated, Lansweeper uses your scanning
Creating and mapping scanning credentials
Scanning credentials are login/password combinations and certificates/keys used by your Lansweeper installation to remotely access and scan network assets. The
Deployment requirements
From version 5.2 onward, Lansweeper can deploy changes on Windows computers. You can create deployment packages, series of conditions and
Running the Remote Control action
Remote Control is an action you can run from a Windows computer’s Lansweeper webpage and that allows you to control
Managing operating system licenses
Your Lansweeper installation allows you to track any operating system licenses you’ve purchased for your Windows computers. You can create
Managing software licenses
Your Lansweeper installation allows you to track any software licenses you’ve purchased for your Windows computers. You can create a
Web console user roles and permissions
By default, everyone in your network can access all of Lansweeper’s features and menus simply by browsing to the web
Restricting access to the web console
When you install Lansweeper 6.0 or a more recent Lansweeper release and access the web console for the first time,
Accessing the web console
Once you’ve installed Lansweeper, you can access the web console. The web console displays scanned and custom data in a
Installing Lansweeper
There are two main ways you can install the Lansweeper software, both documented in this installation guide. You can perform
Excluding assets from scanning
If an asset is part of just one scanning target, scan attempts will be made for it. Keep in mind
Deleting assets
You may want to delete certain assets from your Lansweeper database after a while, particularly if those assets have been
Checking the status of a deployment
From version 5.2 onward, Lansweeper can deploy changes on Windows computers. You can now create deployment packages, series of conditions
Creating asset types
When scanning a device, Lansweeper uses a complex internal procedure to determine the device’s asset type. Just a few examples
Changing an asset’s asset type
When Lansweeper scans an asset, it automatically tries to determine the asset’s type: Linux, Unix, Mac or Windows computer, VMware
Backing up your installation
It is recommended that you back up your installation on a regular basis, especially prior to performing Lansweeper updates. An
Linking assets to other assets or users
Lansweeper allows you to link assets to other assets or users and to define the asset/asset or asset/user relationship. You
Creating asset relation types
Your Lansweeper installation allows you to link assets to other assets or users and to define the asset/user relationship. You
Disabling IIS Express logging
If your Lansweeper web console is hosted by the IIS Express web server, the log files below may be generated.
Sharing dashboard tabs with other users
By default, everyone in your network has access to the Lansweeper web console and can log in with either the
Importing and exporting deployment packages
Lansweeper includes a deployment module that allows you to remotely make changes to the Windows computers in your network. You
Importing assets
From Lansweeper 5.1 onward, there is a built-in option for importing new assets from a .csv file. This allows you
Windows rename detection
When a network asset is being scanned, Lansweeper needs to determine whether the asset is already present in the Lansweeper
Applying your Lansweeper license
When you purchase a Lansweeper or help desk agent license, an email receipt is sent to you with a license
Setting the date format
Each user who logs into the web console can choose his own date format, which will be used throughout the
Lansweeper installation requirements
The Lansweeper software is agent-free. You only need to install Lansweeper on one computer, which scans your entire network. No
License keys of recent Microsoft Office versions not detected
Lansweeper scans Microsoft Office and many other license keys from your client machines’ registries, as explained in this knowledge base
Moving your database from SQL Compact to SQL Server
If you perform an Easy Install of the Lansweeper software, the Lansweeper database is installed under Microsoft’s free SQL Compact
Changing the Lansweeper database password
If you install the Lansweeper database under Microsoft SQL Server, the Lansweeper installer automatically creates a SQL user that is
Repairing a corrupt SQL Compact database
Certain operations, like manipulating your database file while services are connected to it, can lead to corruption of your SQL
Changing the web console ports under IIS Express
The Lansweeper installer lets you choose a custom HTTP and HTTPS port to install the web console under. If you don’t
Configuring SSL in IIS Express
Recent Lansweeper releases automatically set up SSL for you if you install the console under IIS Express, the default web
How to create custom widgets
Widgets questions and support. You can post your custom widgets and ask questions on our forum: https://www.lansweeper.com/forum/yaf_topics26_Custom-Widgets.aspx A simple widget
How to troubleshoot devices with the Devicetester
The Lansweeper Devicetester is a powerful tool to troubleshoot scanning problems. When contacting support, please provide us with the full
Reinstalling the web console
If your Lansweeper web console stops working for some reason or won’t load at all, the first thing you should
Moving your web console from UltiDev to IIS or IIS Express
Old Lansweeper releases allowed you to install the Lansweeper web console under the UltiDev web server. As UltiDev has known
Repairing a corrupt WMI installation
Lansweeper pulls Windows computer data from WMI (Windows Management Instrumentation), a management framework built into Windows operating systems. If WMI
Requesting a price quote
Personalized quotes for our various Lansweeper licenses can be generated through this online wizard. When you’ve completed the quote form,
Applying for a non-profit or educational discount
We offer a special discount to non-profit and educational users on all Lansweeper licenses. If you would like to apply
Renewing your subscription
Existing Lansweeper subscriptions cannot be renewed through our online store or our reseller portal. If you did not cancel recurring
Dmidecode error during Linux scanning
Dmidecode is used by Lansweeper to scan BIOS information on Linux computers. On some Linux distributions, dmidecode may not be
Hal-find-by-property error during Linux scanning
HAL (Hardware Abstraction Layer) is used by Lansweeper to scan hardware information on Linux computers. On some Linux distributions, HAL
TTY Required error during Linux scanning
On some linux distributions it is not possible to use the sudo command without a terminal. Lansweeper needs the sudo
LinuxNoSudoRights error during Linux scanning
Lansweeper needs administrator rights to scan some information. To give a user permission to use sudo follow the steps below.
SQL Server Information not scanned
When Lansweeper scans a Windows computer, it automatically retrieves software information found in Add/Remove Programs (Programs & Features) on the
SQL Server Information not scanned for SQL Server 2000
When Lansweeper scans a Windows computer, it automatically retrieves software information found in Add/Remove Programs (Programs & Features) on the
Connecting to a SQL Compact database with SQL Compact Toolbox
Lansweeper data, reports and settings are stored in a database, which is hosted in either Microsoft SQL Compact or Microsoft
How to scan a Linux or Unix computer
Lansweeper supports scanning of Linux and Unix operating systems. Scanned Linux data includes disks, network interfaces, manufacturer, model, memory, OS,
How to scan an Apple Mac computer
Lansweeper supports scanning of macOS. Scanned Mac data includes disks, network interfaces, memory, model, OS, processor, serial number, software, uptime
Enabling authentication in UltiDev
By default, everyone in your network has access to the Lansweeper web console. Access can also be restricted however, by
Enabling authentication in IIS
By default, everyone in your network has access to the Lansweeper web console. Access can also be restricted however, by
Enabling authentication in IIS Express
By default, everyone in your network has access to the Lansweeper web console. Access can also be restricted however, by
How to scan Windows computers with the LsPush scanning agent
Lansweeper includes several scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac and
Configuring an existing SQL instance to host the Lansweeper database
Lansweeper data, reports and settings are stored in a database, which is hosted in either SQL Compact or SQL Server.
Configuring Google Chrome to run actions
To run asset and user actions in Google Chrome, you first need to install Lansweeper’s Chrome extension. To do so,
Unregistered version of Remote Control or Uninstall Software
The Remote Control and Uninstall Software (remote uninstall) tools used to require a Lansweeper license. If you are running old
Ports scanned or used by Lansweeper
Below is an overview of the ports used by Lansweeper for scanning client machines and for internal communication between Lansweeper
Scanning file properties with custom file scanning
Lansweeper allows you to scan specific files on your Windows computers, through custom file scanning. File scanning retrieves various properties
Scanning registry values with custom registry scanning
Lansweeper allows you to scan values in your Windows computers’ registries, through custom registry scanning. Registry scanning checks what a
Moving your Lansweeper installation to a different server
If required, you can move your Lansweeper installation from one computer to another. The exact migration procedure you should follow
“Incorrectly configured to allow autorun scanning”
When you’ve installed Lansweeper and start scanning your network, you may start seeing entries like the one below in your
Processor incorrectly identified as Intel Pentium III or Intel Pentium III Xeon
Lansweeper pulls Windows computer data from WMI (Windows Management Instrumentation), a management framework built into Windows operating systems. It is
Finding your domains’ DNS and NetBIOS names
If you’re unsure what your domain’s DNS or NetBIOS name is, do the following: On a Windows server with Active
Scanning untrusted domains
If you’d like to submit a domain for scanning other than the one your Lansweeper server is located in and
Configuring Mozilla Firefox to run actions
From Firefox version 57 onward, Mozilla Firefox only supports WebExtensions. Make sure you are running the latest version of Firefox
Configuring Internet Explorer to run actions
To configure Internet Explorer to run asset and user actions, do the following: Open Internet Explorer, select the Internet options
Number of processors incorrectly identified
Lansweeper pulls Windows computer data from WMI (Windows Management Instrumentation), a management framework built into Windows operating systems. It is
LsClient parameters
The information in this article is solely provided for historical purposes. From Lansweeper version 6.0.100 onward, LsClient is no longer
Configuring Windows Firewall for agentless scanning of Windows computers
Lansweeper pulls Windows computer data from WMI (Windows Management Instrumentation), a management infrastructure built into Windows operating systems. By default,
Windows workgroup scanning requirements
There are two main ways you can scan a Windows computer: with a scanning agent or without a scanning agent.
Windows domain scanning requirements
There are two main ways you can scan a Windows computer: with a scanning agent or without a scanning agent.
WMI Access is denied. 0x80070005
Can’t fix RPC unavailable or Access denied problems? Try scanning your computers with LSPush! Windows Home versions cannot be
The RPC server is unavailable. 0x800706BA
Keep in mind that you can scan Windows computers locally with the LsAgent or LsPush scanning agent as well. Scanning
Scanning troubleshooting guide
Lansweeper can scan Linux, Unix, Mac and Windows computers, VMware servers and other network devices like printers, switches etc. Data
