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Processor incorrectly identified as Intel Pentium III Xeon

Last updated on April 02 2016

Lansweeper pulls Windows computer data from WMI (Windows Management Instrumentation), a management framework built into Windows operating systems. It is known that the Win32_Processor WMI class that stores processor information incorrectly identifies processors as Intel Pentium III Xeon in some cases, i.e. if the client machine is running Windows XP or Windows Server 2003. If WMI returns an incorrect processor name, Lansweeper will as well. The solution to this problem is to install a WMI hotfix on the affected client machines.

Do the following: 

  1. Download and install this Microsoft hotfix on any client machines for which WMI returns an incorrect processor name.
  2. Rescan the client machines by clicking the Assets link at the top of the web console, ticking the checkboxes in front of the machines and hitting the Rescan button on the left.
    rescanning assets
    - You can perform a search on one or more columns to easily find specific assets. In the example above, we filtered the Domain column to only list assets within the lansweeper domain.
    - You could also tick the checkbox at the very top to select all assets in the current search results.