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Configuring Internet Explorer to run actions

Last updated on April 23 2016

To configure Internet Explorer to run asset and user actions, do the following: 

  1. Open Internet Explorer, select the Internet options menu item and open the Security tab of the resulting popup window.
    Internet Options of Internet Explorer
  2. Click the Trusted sites icon and hit the Sites button.
    Internet Explorer Trusted Sites
  3. Submit your Lansweeper web console's URL in the upper input box, hit Add and then Close. Web console URLs are generally formatted as follows: http://<IP address or name of the machine hosting your web console>:<port number>/
    adding trusted site in Internet Explorer
  4. Hit the Custom level… button.
    Trusted Sites custom security level in Internet Explorer
  5. Set Run ActiveX controls and plug-ins to Enable.
    Internet Explorer, Run ActiveX controls and plug-ins
  6. Set Initialize and script ActiveX controls not marked as safe for scripting to either Enable or Prompt. Then hit OK twice.
    Internet Explorer, Initialize and script ActiveX controls not marked as safe for scripting
  7. Restart Internet Explorer. To ensure that Internet Explorer is fully stopped before restarting, you can open Windows Task Manager (Ctrl+Shift+Esc), right-click the iexplore.exe process(es) under Processes and select End Process.
  8. If you still see the message below when attempting to launch an action, there may be a conflict between the configuration changes you've made and your other security settings. You can try resetting your trusted sites’ security settings by selecting the Internet options menu item, selecting Trusted sites in the Security tab and hitting the Default level button. Afterwards, reconfigure Internet Explorer to run actions.
    Internet Explorer is not configured correctly to run custom actions
    Trusted Sites default level in Internet Explorer