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Home > KB Articles > Troubleshooting scanning issues
The Lansweeper software includes two scanning agents, LsAgent and LsPush, that can be used to scan client machines locally. Scanning
From version 7.0 onward, Lansweeper includes a second scanning agent called LsAgent. LsAgent is a cross-platform, lightweight program that you
Lansweeper includes several scanning methods to scan the assets in your network. You can scan the Linux, Unix, Mac and
Citrix scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need
vCenter scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will need
SNMP is one of the protocols through which Lansweeper can retrieve data regarding network devices like printers, switches, routers etc.
Custom OID scanning is a feature introduced in Lansweeper 7.0. If you are using an older Lansweeper release, you will
Lansweeper’s core functionality is discovering and pulling data from the assets in your network. Lansweeper can scan Linux, Unix, Mac
Unless you manually disable this, Lansweeper scans the Windows computers in your network for installed software. Software information scanned by
Lansweeper’s agentless and agent based scanning methods pull Windows computer data from WMI (Windows Management Instrumentation), a management framework built
This article explains how to resolve LsPush socket errors. Lansweeper includes several scanning methods to scan the assets in your
If no asset is created for a scanned computer or device, this can have several possible explanations. The troubleshooting steps
To see which assets are currently being scanned by your Lansweeper installation and which are queued for scanning, you can
Some Ricoh printer models have issues handling SNMPv2 requests. If you’re certain SNMP is enabled on your printer, but neither
From Lansweeper 5.2 onward, a built-in option in the web console allows you to keep a history of scan attempts
Lansweeper scans Microsoft Office and many other license keys from your client machines’ registries, as explained in this knowledge base
The Lansweeper Devicetester is a powerful tool for troubleshooting scanning problems that affect non-Windows devices. When contacting support, please provide
Lansweeper pulls Windows computer data from WMI (Windows Management Instrumentation), a management framework built into Windows operating systems. If WMI
Dmidecode is used by Lansweeper to scan BIOS information on Linux computers. On some Linux distributions, dmidecode may not be
HAL (Hardware Abstraction Layer) is used by Lansweeper to scan hardware information on Linux computers. On some Linux distributions, HAL
On some Linux distributions, it is not possible to use the sudo command without a terminal. This can cause Lansweeper
Lansweeper needs sudo rights to scan certain Linux information. If your scanning credential does not have these rights, this may
When Lansweeper scans a Windows computer, it automatically retrieves software information found in Add/Remove Programs (Programs & Features) on the
When you’ve installed Lansweeper and start scanning your network, you may start seeing entries like the one below in your