Troubleshooting issues with your installation Archives

“The relay could not be contacted”

From version 7.0 onward, Lansweeper includes a second scanning agent called LsAgent. LsAgent is a cross-platform, lightweight program that you

From version 6.0 onward, the Lansweeper software includes a help desk and ticketing system. Tickets can be created in several

If you’ve downloaded the latest Lansweeper installer from our download page and the executable won’t open when launched, the file

Both the scanning service and web console have a configuration file, which stores information on which Lansweeper database to connect

When you’ve downloaded the Lansweeper executable and run it to perform a Lansweeper installation, you may encounter the error seen

The Lansweeper web console can either be installed under the IIS Express or the IIS web server. From Lansweeper version

Scanning and other credentials submitted in the Lansweeper web console have always been encrypted prior to being added to the

The databases of 5.x versions of Lansweeper contain a table called tsysWebRoles, which stores information on your website access configuration.

If you perform a new installation of Lansweeper 6.0 or a more recent Lansweeper release, you are presented with a