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Home > KB Articles > Troubleshooting issues with your installation
This article explains how to resolve the Errorid: -1 error you may encounter when installing or updating Lansweeper. One of
From version 7.0 onward, Lansweeper includes a second scanning agent called LsAgent. LsAgent is a cross-platform, lightweight program that you
From version 6.0 onward, the Lansweeper software includes a help desk and ticketing system. Tickets can be created in several
If you’ve downloaded the latest Lansweeper installer and the installer isn’t launching when executed, the file may be blocked or
Both the scanning service and web console have a configuration file, which stores information on which Lansweeper database to connect
When you’ve downloaded the Lansweeper executable and run it to perform a Lansweeper installation, you may encounter the error seen
The Lansweeper web console can either be installed under the IIS Express or the IIS web server. From Lansweeper version
The Lansweeper software consists of 3 components: a database, a scanning service and a web console. Web console, scanning service
Scanning and other credentials submitted in the Lansweeper web console have always been encrypted prior to being added to the
The databases of 5.x versions of Lansweeper contain a table called tsysWebRoles, which stores information on your website access configuration.
If you perform a new Lansweeper installation, you are presented with a First Run Wizard upon accessing the web console
When you install Lansweeper, a service called Lansweeper Server is added to Windows Services on the machine hosting your installation.
This article explains the “update in progress” web console page. It is recommended that you update your Lansweeper installation on
If you install the Lansweeper database under Microsoft SQL Server or Microsoft SQL LocalDB, any built-in and custom reports seen
Lansweeper data, reports and settings are stored in a database. Your database is hosted in either the Microsoft SQL Compact,
To scan your network, trigger deployments and send mails, Lansweeper uses a service called Lansweeper Server. This service writes its
When you’ve installed Lansweeper and start scanning your network, you may start seeing event ID 5605 entries in the Event
If ASP.NET is not properly enabled (anymore) on the server hosting your Lansweeper web console, your console may become inaccessible
In general, the cleanup options found in the web console under Configuration\Server Options should keep the size of your Lansweeper
Listed below are two possible causes of (and solutions for) the following error, which you may see on the Lansweeper
If you have Netsparker, Rapid7 or other vulnerability management software running in your network, you may start seeing randomly generated
When you’ve installed Lansweeper and start scanning your network, you may start seeing entries like the one below in your
Lansweeper data can be stored in a Microsoft SQL LocalDB, Microsoft SQL Server or (deprecated) Microsoft SQL Compact database. Certain
If your Lansweeper web console stops working for some reason or won’t load at all, the first thing you should