Finding your case number
When you contact Lansweeper customer service through one of our available channels, you may be asked to provide your case
Billing related questions
“You are currently an inactive helpdesk agent”
From version 6.0 onward, the Lansweeper software includes a fully functional help desk. Within the ticketing system, you have regular
Assets that count towards your licensed asset limit
Most Lansweeper subscriptions limit the number of assets you can scan. Once you’ve reached your licensed asset limit, scanning of
Freeware and trial limitations
This article explains what the freeware and trial limitations are in the Lansweeper software. When you first install Lansweeper and
Requesting a Lansweeper price quote
Personalized price quotes for our various Lansweeper licenses can be generated through this online wizard. When you’ve completed the quote
Applying for a non-profit or educational discount
We offer a special discount to non-profit and educational users on all Lansweeper licenses. If you would like to apply
Renewing your subscription
Existing Lansweeper subscriptions cannot be renewed through our online store or through our reseller portal. If you did not cancel
