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Lansweeper help desk questions

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[ Sticky ] Request for additional help desk translations Go to last postGo to first unread
by Susan.A  | Last activity by wredig   (11/7/2018 2:58:04 PM(UTC))
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Sticky (New Posts)
[ Sticky ] Please send help desk issues to support@lansweeper.com
by Susan.A  | Last activity by Susan.A  (5/8/2016 5:32:03 PM(UTC))
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Hot Topic (New Posts)
Drag and Drop Email Go to last postGo to first unread
by Chris Durham  | Last activity by Chris Durham   (9/29/2020 7:13:09 AM(UTC))
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different outgoing email-address for different teams Go to last postGo to first unread
by Maik  | Last activity by Brandon   (9/22/2020 7:10:53 PM(UTC))
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Help Desk not disabling for regular users? Go to last postGo to first unread
by Benjgreg  | Last activity by EVKazantcev   (9/22/2020 9:24:25 AM(UTC))
6
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3,272
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1
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Auto Assign Agent on First Email Response Go to last postGo to first unread
by Mick Montgomery  | Last activity by Elwood472   (9/17/2020 4:33:16 PM(UTC))
7
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Local LAN went down
by Kostas P  | Last activity by Kostas P  (9/7/2020 10:51:03 AM(UTC))
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171
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o365/ intune scanning errors Go to last postGo to first unread
by gdavid  | Last activity by compuag   (9/4/2020 5:53:13 PM(UTC))
2
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265
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Users cannot access Helpdesk Go to last postGo to first unread
by Elwood472  | Last activity by FrankSc   (8/31/2020 4:23:26 PM(UTC))
1
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283
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Search by ticket number Go to last postGo to first unread
by Techno  | Last activity by Techno   (8/27/2020 6:28:00 PM(UTC))
6
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596
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2
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Email to close ticket Go to last postGo to first unread
by enush  | Last activity by wgonzalez_hope   (8/14/2020 3:54:01 PM(UTC))
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Reason: No email address found for the following user
by Juha Otava  | Last activity by Juha Otava  (8/14/2020 9:59:41 AM(UTC))
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Export ticket to CSV Go to last postGo to first unread
by Skiki  | Last activity by KeithBecker   (8/13/2020 5:56:10 PM(UTC))
2
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5,030
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1
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stop users from re-opening a ticket once it is closed Go to last postGo to first unread
by jxh864  | Last activity by WitheringSilence   (8/13/2020 12:55:10 PM(UTC))
7
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3,780
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8
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Outgoing help desk mail Go to last postGo to first unread
by timojanssen  | Last activity by KeithBecker   (8/12/2020 6:03:27 PM(UTC))
4
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5,687
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1
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Help Desk Workflow Go to last postGo to first unread
by adamsuth  | Last activity by lswanson   (8/6/2020 11:12:21 PM(UTC))
8
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9,861
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17
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[API] saving json-output in a file?
by hatrantator  | Last activity by hatrantator  (7/30/2020 1:33:26 PM(UTC))
0
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292
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Wildcards in Ticket Dispatching? Go to last postGo to first unread
by scarsysadmin  | Last activity by KeithBecker   (7/29/2020 9:44:09 PM(UTC))
3
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3,995
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1
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Ticket Dispatching - Alias Email Go to last postGo to first unread
by C. Li  | Last activity by FrankSc   (7/24/2020 4:53:39 PM(UTC))
1
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659
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Closing and re-opening of tickets Go to last postGo to first unread
by NWHiker  | Last activity by sbAYVdQu   (7/23/2020 5:25:03 PM(UTC))
5
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1,262
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1
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Helpdek Call Re-Opened Go to last postGo to first unread
by bford@vpi-i.com  | Last activity by mouaad   (7/23/2020 8:37:07 AM(UTC))
25
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5,961
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1
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"add cc user" doesn't show the correct listings Go to last postGo to first unread
by Ruben's  | Last activity by JLPingree   (7/6/2020 8:12:44 PM(UTC))
3
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987
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1
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Ticket Closed = email to all helpdesk desk agents
by Laurent Maene  | Last activity by Laurent Maene  (7/3/2020 1:23:49 PM(UTC))
0
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455
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Unable to send to External Email Go to last postGo to first unread
by C. Li  | Last activity by C. Li   (7/2/2020 7:56:15 PM(UTC))
6
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977
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1
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Help Ticket Catagories Go to last postGo to first unread
by Brandon  | Last activity by DamianoZ   (6/30/2020 4:36:03 PM(UTC))
1
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521
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1
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Second Helpdesk Queue with separate incoming email Go to last postGo to first unread
by hcssit@hcss.com  | Last activity by DamianoZ   (6/30/2020 3:59:04 PM(UTC))
3
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970
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0
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How can i export CSV without quotes and semicolon? Go to last postGo to first unread
by ResRudeBoy  | Last activity by JSchlackman   (6/29/2020 5:53:01 PM(UTC))
1
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587
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0
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LS 7 Helpdesk Go to last postGo to first unread
by Krejar  | Last activity by El Compadre   (6/16/2020 9:18:50 PM(UTC))
14
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6,634
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7
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Root cause cleanup
by Andy Mervis  | Last activity by Andy Mervis  (6/16/2020 3:48:37 PM(UTC))
0
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190
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Importing Tickets
by Brandon  | Last activity by Brandon  (6/11/2020 12:58:47 PM(UTC))
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