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Lansweeper help desk questions

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[ Sticky ] Request for additional help desk translations Go to last postGo to first unread
by Susan.A  | Last activity by wredig   (11/7/2018 2:58:04 PM(UTC))
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[ Sticky ] Please send help desk issues to support@lansweeper.com
by Susan.A  | Last activity by Susan.A  (5/8/2016 5:32:03 PM(UTC))
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Worked time Go to last postGo to first unread
by giorgio.melogli@sigemi.it  | Last activity by nmckinney   (Yesterday at 8:36:43 PM(UTC))
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Report export folder Go to last postGo to first unread
by rjackson  | Last activity by KOPGGmbH   (12/9/2019 1:41:56 PM(UTC))
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Incoming Email Parse Go to last postGo to first unread
by JPHP  | Last activity by UEFT   (12/6/2019 5:46:22 PM(UTC))
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286
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API AddTicket Files Error
by ACDC  | Last activity by ACDC  (12/4/2019 11:08:54 PM(UTC))
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95
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Make CC Users selection required
by Aaron Bicchieri  | Last activity by Aaron Bicchieri  (12/3/2019 10:54:48 PM(UTC))
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87
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Replying to help desk tickets via email Go to last postGo to first unread
by vidwhal  | Last activity by pryan67   (11/20/2019 5:55:16 PM(UTC))
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New ticket creation not emailing the user Go to last postGo to first unread
by dledger  | Last activity by MVMIC IT LANSWEEPER   (11/15/2019 5:36:23 PM(UTC))
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Is it possible to set the helpdesk to email all agents when a case opens? Go to last postGo to first unread
by mghabel  | Last activity by MVMIC IT LANSWEEPER   (11/15/2019 5:32:35 PM(UTC))
3
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5,307
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4
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Allow Users and cc Users to edit ticket form field Go to last postGo to first unread
by eoinpryan  | Last activity by Ryan.G   (11/14/2019 9:23:40 AM(UTC))
1
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146
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Time worked required Go to last postGo to first unread
by Josep  | Last activity by Patrick Allers   (10/23/2019 9:57:21 AM(UTC))
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Starting ticket # for helpdesk Go to last postGo to first unread
by AEM IT  | Last activity by AEM IT   (10/21/2019 5:17:22 PM(UTC))
2
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Freeware Version Agents
by RichardA  | Last activity by RichardA  (10/21/2019 6:51:25 AM(UTC))
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237
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Change Management : Creating new Events type Go to last postGo to first unread
by Hugo Lynch  | Last activity by Hugo Lynch   (10/18/2019 5:09:33 PM(UTC))
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330
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1
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Mail notification Windows Defender Event id 1116 Go to last postGo to first unread
by MB@CC-IT  | Last activity by MB@CC-IT   (10/18/2019 1:18:07 PM(UTC))
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390
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Personalize interface user ticket Go to last postGo to first unread
by bison  | Last activity by Esben.D   (10/18/2019 12:35:43 PM(UTC))
4
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Notification ticket in pending after 1 week Go to last postGo to first unread
by Vasile Ciuban  | Last activity by Esben.D   (10/18/2019 12:31:38 PM(UTC))
2
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266
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Second email account for HelpDesk Go to last postGo to first unread
by JTempleton  | Last activity by Esben.D   (10/18/2019 12:10:09 PM(UTC))
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383
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Shared Ticket views between agents Go to last postGo to first unread
by Mr. Anderson  | Last activity by Esben.D   (10/18/2019 10:50:46 AM(UTC))
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350
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Outgoing email Go to last postGo to first unread
by Sal  | Last activity by Esben.D   (10/18/2019 10:07:32 AM(UTC))
3
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394
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Schedule/Calendar Ticket Go to last postGo to first unread
by enush  | Last activity by Esben.D   (10/18/2019 10:04:53 AM(UTC))
1
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209
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Auto-close feature Go to last postGo to first unread
by ShawnDelaney  | Last activity by Esben.D   (10/18/2019 10:00:04 AM(UTC))
1
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240
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Including Priority in outgoing email template Go to last postGo to first unread
by Tom Londe  | Last activity by Esben.D   (10/18/2019 9:58:01 AM(UTC))
1
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378
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Email sent to the team when an agent assigns/picks up a ticket? Go to last postGo to first unread
by Justatechie  | Last activity by Chad S.   (10/16/2019 12:52:02 PM(UTC))
4
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625
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2
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Ver VERY odd issue with Knowledgebase. articles corrupted, now in Latin Go to last postGo to first unread
by pryan67  | Last activity by pryan67   (10/7/2019 2:05:32 PM(UTC))
3
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321
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Ticket deferral to later date Go to last postGo to first unread
by Melodymaker145  | Last activity by Esben.D   (9/27/2019 1:50:43 PM(UTC))
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300
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Cannot edit a ticket anymore Go to last postGo to first unread
by markharry  | Last activity by Esben.D   (9/19/2019 12:32:42 PM(UTC))
4
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606
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2
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Admins view all helpdesk tickets Go to last postGo to first unread
by thare  | Last activity by thare   (9/18/2019 8:50:29 PM(UTC))
6
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630
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1
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agents can't create new tabs Go to last postGo to first unread
by aaronatkinson  | Last activity by Esben.D   (9/18/2019 3:51:07 PM(UTC))
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