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Lansweeper help desk questions

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[ Sticky ] Request for additional help desk translations Go to last postGo to first unread
by Susan.A  | Last activity by wredig   (11/7/2018 2:58:04 PM(UTC))
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Sticky (New Posts)
[ Sticky ] Please send help desk issues to support@lansweeper.com
by Susan.A  | Last activity by Susan.A  (5/8/2016 5:32:03 PM(UTC))
0
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1,999
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Mail notification Windows Defender
by MB@CC-IT  | Last activity by MB@CC-IT  (Yesterday at 8:00:59 AM(UTC))
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26
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Second email account for HelpDesk
by JTempleton  | Last activity by JTempleton  (10/11/2019 2:01:31 PM(UTC))
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99
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Hot Topic (New Posts)
Shared Ticket views between agents
by James Anderson  | Last activity by James Anderson  (10/10/2019 9:33:37 PM(UTC))
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108
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Email sent to the team when an agent assigns/picks up a ticket? Go to last postGo to first unread
by Justatechie  | Last activity by Chris H   (10/7/2019 7:24:01 PM(UTC))
3
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201
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2
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Starting ticket # for helpdesk
by AEM IT  | Last activity by AEM IT  (10/7/2019 4:16:37 PM(UTC))
0
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30
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Ver VERY odd issue with Knowledgebase. articles corrupted, now in Latin Go to last postGo to first unread
by pryan67  | Last activity by pryan67   (10/7/2019 2:05:32 PM(UTC))
3
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132
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Outgoing email Go to last postGo to first unread
by Sal  | Last activity by Sal   (10/4/2019 2:16:05 PM(UTC))
2
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129
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LsAgent Windows Firewall Go to last postGo to first unread
by roberto.m  | Last activity by roberto.m   (9/27/2019 5:10:10 PM(UTC))
2
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229
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1
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Ticket deferral to later date Go to last postGo to first unread
by Melodymaker145  | Last activity by Esben.D   (9/27/2019 1:50:43 PM(UTC))
1
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120
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Cannot edit a ticket anymore Go to last postGo to first unread
by markharry  | Last activity by Esben.D   (9/19/2019 12:32:42 PM(UTC))
4
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323
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2
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Admins view all helpdesk tickets Go to last postGo to first unread
by thare  | Last activity by thare   (9/18/2019 8:50:29 PM(UTC))
6
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327
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agents can't create new tabs Go to last postGo to first unread
by aaronatkinson  | Last activity by Esben.D   (9/18/2019 3:51:07 PM(UTC))
1
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165
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Schedule/Calendar Ticket
by enush  | Last activity by enush  (9/18/2019 3:46:21 PM(UTC))
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72
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Email incoming tickets auto CCs our helpdesk ... causes closed ticket to reopen Go to last postGo to first unread
by DJ_Mo  | Last activity by DJ_Mo   (9/18/2019 3:14:24 PM(UTC))
1
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243
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New ticket creation not emailing the user Go to last postGo to first unread
by dledger  | Last activity by ncc-1701   (9/11/2019 7:06:30 PM(UTC))
3
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2,782
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Auto-close feature
by ShawnDelaney  | Last activity by ShawnDelaney  (9/11/2019 12:06:42 AM(UTC))
0
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89
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Tickets missing from database after upgrade Go to last postGo to first unread
by pryan67  | Last activity by pryan67   (9/6/2019 12:59:29 PM(UTC))
2
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297
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Agents should see all tickets, but receive an e-mail notification only for their team Go to last postGo to first unread
by Lansweeper_User  | Last activity by Lansweeper_User   (9/3/2019 8:16:02 AM(UTC))
2
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531
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Including Priority in outgoing email template
by Tom Londe  | Last activity by Tom Londe  (8/30/2019 6:49:21 PM(UTC))
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194
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Linking Tickets? Go to last postGo to first unread
by ktc2  | Last activity by bsuijker   (8/30/2019 11:10:32 AM(UTC))
5
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4,484
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0
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Users from AD not found in CC Go to last postGo to first unread
by J-C  | Last activity by Esben.D   (8/30/2019 9:19:34 AM(UTC))
3
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559
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2
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Default for "time worked" 1 hour? Go to last postGo to first unread
by pryan67  | Last activity by Esben.D   (8/30/2019 8:11:50 AM(UTC))
1
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144
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Bulk Remove Users Go to last postGo to first unread
by Bill Pomeroy  | Last activity by Esben.D   (8/30/2019 8:09:46 AM(UTC))
1
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119
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Combobox-->Agent/Team Go to last postGo to first unread
by vector616  | Last activity by Esben.D   (8/30/2019 8:08:47 AM(UTC))
1
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365
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1
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Default Agent to specific Team Go to last postGo to first unread
by BobC  | Last activity by Esben.D   (8/30/2019 8:06:02 AM(UTC))
1
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448
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1
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AddNote API - want to disable history Go to last postGo to first unread
by David B  | Last activity by Esben.D   (8/30/2019 7:46:33 AM(UTC))
1
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382
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0
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Can't edit certain ticket states Go to last postGo to first unread
by Noah  | Last activity by Esben.D   (8/30/2019 7:44:58 AM(UTC))
1
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287
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0
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Ticket Filter - Subscribed to "other agent" Go to last postGo to first unread
by Rudo  | Last activity by Esben.D   (8/30/2019 7:42:58 AM(UTC))
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