Hi,When a ticket is assigned to an agent with Ticket dispatching, there is no outgoing mail to the agent.The "Agent assigned/subscribed to agent" is enabled.Greetings,Timo Janssen
Hi,Can we use a translation for the "### Everything above this line is added to your ticket ###" line on top of every mail.We are using Dutch as our default language.Greetings,Timo Janssen
timojanssen wrote:Hi,When a ticket is assigned to an agent with Ticket dispatching, there is no outgoing mail to the agent.The "Agent assigned/subscribed to agent" is enabled.Greetings,Timo JanssenIs this a bug?