Stephanie0000
Engaged Sweeper
since ‎04-12-2022
‎07-11-2022

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Is there a way for Administrators to see the Helpdesk without needing an agent license? I thought it was possible, but I can't get it to work. When I set them to Admin + Agent, but don't have an Agent license applied, the Helpdesk tab is there, but t...
From what I can tell, the agent name is not included in the email note history for some reason (only says the Helpdesk email), making it impossible to see who added the note in the email without marking the ticket as personal. However, marking the ti...