I am customizing the built-in report 'Helpdesk: Count of tickets closed per year and month' but I see a table that is not identified in the left-side Database or in the table viewing area.The name of the table referenced in this report is called 'htb...

We need to set up a report on Tickets and their SLAs, specifically:Closed within SLAOpen within SLAOpen - Out of SLAClosed - Out of SLAwithin a certain time period.Please advise what we need to set up this report.

We have a need to keep track of where an asset is and who it is being kept by. We have found a combination of Owner Relation and State provides us with that historical information, but wondered if there is a better way by gathering the history of Sta...