Please allow us to pause the SLA timer by ticket status.So many of our jobs are for part time staff or require a 3rd party for repair.We desperately need to be able to pause tickets until users or vendors can respond to our requests for information.

How do I add a secondary email account to a user in the LANSweeper helpdesk.I have looked all over and it seems they can only have one.Most of our users have two and I keep ending up the all our users with two accounts.