Other than the settings in the Lansweeper configuration you should also check the settings under your user account.You can find them in the top right corner, clicking on the "gear" icon or on your initial (depending on the Lansweeper version you're u...
You can easily do that under Configuration --> Ticket Content.In Ticket types choose the type you want to edit and click on "Alter Custom Fields", from here the interface speaks for itself. Just drag and drop the fields and it will automatically nest...
Right now you can't avoid the ticket re-opening, i just stopped tracking the SLA time when the ticket is In Progress. This way if it's reopened you won't affect the team performance.You can do that in Configuration --> Ticket Content --> Ticket state...
As suggested by StevoCamaro you can do that with the ticket dispatching rules.First you might need to add a second email address to the configuration, still under:Configuration -> E-mail SettingsI configured the dispatching rule to act with these con...