We like to have destitution list members added as CCed user on the ticket to be able to view the ticket. ORability to Create one group contain many users and can add this group to the ticket as CCed user instated of adding them one by one.

Hi, I am implementing a Knowledge to our end users and I would like to have them access it from outside network without VPN.For ex. A user is working from home and his computer went down or lost VPN connection. He has home computer or using his mobil...