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Patrick_Allers
Engaged Sweeper
since ‎10-23-2019
‎07-11-2022

User Statistics

  • 3 Posts
  • 0 Solutions
  • 0 Kudos given
  • 1 Kudos received

User Activity

Need Help to create a Custom Report - Time worked last 7 days but only counting a Custom Field

07-07-2022
Hi there,I need help in regards of creating a new custom report.I already have a Report which shows how much time has been "worked" put in on Tickets with custom Fields. In my case we have a Custom Field "Category" which we categorize the Tickets in,...

Helpdesk User get's added as CC for every Ticket

12-09-2021
Hey there,unfortunately all of the sudden our Helpdesk User get's added as a CC User for every Ticket which is quite annoying.Is there any way to filter this out or something?Like, when I write a Mail to Helpdesk without anyone in CC, it creates a Ti...
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