SalGBA
Engaged Sweeper
since ‎10-02-2019
‎07-11-2022

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  • 3 Posts
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Is there no way to call useful info such as ticket creation date, priority, description, asset, etc. in outgoing email templates? I can't seem to find any info on this that isn't at least 2 1/2 years old.
Currently testing the help desk. I have none of the outgoing email templates enabled, however, emails are being generated for ticket creation and state change at the very least. How do I stop outgoing emails to users?Note: "Add note history" boxes ar...
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