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AEMIT
Engaged Sweeper II
since ‎09-13-2019
‎08-03-2022

User Statistics

  • 7 Posts
  • 2 Solutions
  • 0 Kudos given
  • 1 Kudos received

User Activity

Warning about Built-in Admin

11-24-2021
Hi,We are getting a warning about the built in administrator on the current version 9.1.0.9. However there is no way for us to disable it as we have our system configured for auto login + AD. Which I would rather not undo if there is another way to d...

Reporting on Auto Closed tickets

10-27-2021
Has anyone had any luck reporting on auto closed tickets? We'd like to add a Yes/No column to our existing variation of tickets closed in the last x days, however the value in the table doesn't stay for htblticket.autoclose, my guess is that it flips...

How to count tickets of a specific type

11-19-2019
Howdy, this is a modification of one of the standard reports, but I cannot seem to get the right code so that it only counts tickets of a specific type. for example we only want it to be for 'IT Helpdesk' type tickets.Select Top 1000000 DatePart(yyyy...

Starting ticket # for helpdesk

10-07-2019
Howdy,To save us some reporting headaches/overlap/confusion etc... we'd like to start the ticket # at say 9000I found the article on how to reset it, but was not able to figure out how to go the opposite direction.Any ideas?Thanks!

Default User Date Format

09-13-2019
I cannot seem to find where to set the default date format for new users.eg. the current one is MM-dd-YYYY and we need to set it to dd-MM-YYYYI found the KB on users changing it themselves, but we'd prefer to set it to our company's preference as the...
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