We are having troubles with scanning new devices into Lansweeper through lsagent. We have been using lsagent with success on other devices for a while.We are configuring 12 new laptops that will need to be scanable through lsagent. These are new Dell...

We noticed that when I set another agent in our IT department as a subscriber to a ticket that I am the primary agent that they do not get the initial ticket emailed when I create the ticket. However, if I add a new message to the ticket, they get th...

We have an occasional purchase request which might be deferred to a later date because of budget cycles. I have created a "Deferred" state, however, as the ticket remains open for months, it is easy to stop noticing it. Is there a way to place a tick...