HiFound your post 1st looking for the same link so here is what I found if someone else is looking for the same:Vendor: Hewlett-PackardLink: https://support.hp.com/za-en/products/identify?q={assettag}&filter=&origin=pdp*Note: Vendor needs to match th...
+1 To stop users reopening tickets by email response.Would like to set: After X amount of days responses to old tickets becomes new ticket instead of reopening the old ticket. Also notify the sender a new ticket was created instead (a custom message ...
+1 PleaseEvery time a manager adds a note to agent's ticket they have to set the Status manually so the Agent can see there was an update. If the status can change when Internal note is added this will save allot of time, clicks and avoid human error...
