We have 3 simple ticket dispatching rules to assign tickets to one of three agents based on a "like" condition in the description. However, tickets are always assigned to the third agent regardless of the like condition being met for another agent.Ex...

I need to scan for a file in the AppData folder for local user profiles on workstations. Is there a variable I can use to scan all profiles under Users such as C:\Users\%username%\AppData...?(I tried %username% and it did not work)Thanks in advance f...