About olgr

olgr · 11-12-2018

Hi.After update to V7 the rules for ignoring eMails do not work any longer. "postmaster@" for instance should be ignored and was ignored before.Right now all of this bounces back and re-open a ticket automatically, as the system tries to send a closu...

olgr · 11-09-2018

Hi all.I wonder why I can't see sent eMails related to a ticket inside the ticket's history.This is a critical feature to allow an agent to see if the user get informed on something.Maybe there is an option to activate this. Who knows?And if not: Is ...

olgr · 10-16-2018

Hello community.On highly critical topics we do have a process to frequently update a broader group of audience on the status. We call this a P1 or P2 incident. I would like to have lansweeper manage this communication automatically. But I did not fo...

olgr · 11-14-2018

Update:This was my fault - I thought the ignore list will always be applied but in fact it's only for new emails (without a ticket reference in subject). I've added a mail rule to filter these eMails out.

olgr · 11-14-2018

Update:Support responds that this is not possible right now; they have add this as a request in the feature request list. Maybe it will come in a later version.

olgr · 11-13-2018

Hello.I do understand that the notes we attach to a ticket can (but not must) be send by eMail.As not all notes are send to anybody (agent vs. user, depending on eMail configuration) the history tab should list when an eMail was send and to whom.This...

olgr · 11-13-2018

Thanks for this additional information - time to configure a spam mailer... LOLJust a joke - again - thanks for this.I've contacted the support already.

olgr · 11-13-2018

Hi.Fair enough - I just had looked for a list of known/confirmed bugs somewhere - why reporting something which is already known?I've made the same experience with Lansweeper support than you - they are great.Thanks,Oliver

User Statistics

User Activity

ignoring eMail senders does not work after update to V7

Ticket history missing

Trigger to send eMail on Priority change?

Re: ignoring eMail senders does not work after update to V7

Re: Ticket history missing

Re: Ticket history missing

Re: ignoring eMail senders does not work after update to V7

Re: ignoring eMail senders does not work after update to V7