when comments are added to a ticket, an email is sent to all users associated with the ticket.I know that this email can be turned off if required. Is there a way to prevent a an email being sent to the user that added comments to a ticket.When I add...

I am a new lansweeper user.is ther a way to limit access to knowledgebase articles by user role.ie: I have users that are not agents and not administrators. i only want to give these users access to knowledgebase articles that pertain to thier job fu...

I am new to lansweeper and have a 1 agent licence.i have users that create tickets, however they do not see the close ticket option when later completing thier tickets.these users will contact me (the agent) to close thier tickets when completed.is t...