We created a new status that we use for certain types of tickets, called PA Closed. We found that tickets in this status are still considered "active" by lansweeper. We would like them to be considered closed. Is there a way to mark a user created...

Is it possible to have certain ticket types require the entry of notes? We want to make sure there is documentation for a subset of tickets.

We have a lot of Helpdesk users that aren't connected with the AD user. How are those two accounts synced? It seems to be very random as to which account is used when a ticket is created. Is there a easy way to push for all users that have a matchi...

So we have an report that shows how many tickets each agent is assigned each day. The problem with that report is it only records the first person to take the ticket. this has lead to one of our agents taking tickets they have no intention of workin...