I have made a report to show the agents in the helpdesk and their open tickets. My boss wants to be able to see the notes added (preferably just the initial note from submission of the ticket) but it appears that the html or css is not being pulled f...

I am very new to lansweeper so please bear with me.So what I am wanting to do is set the auto assigning of tickets to load balancing. I have an IT employee who has been given multiple agent teams to be a part of, IT Support, IT Management, and Phones...