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Community FAQ
ktc2
Engaged Sweeper
since ‎03-01-2017
‎07-11-2022

User Statistics

  • 3 Posts
  • 0 Solutions
  • 2 Kudos given
  • 0 Kudos received

User Activity

Linking Tickets?

03-01-2017
Is there anyway to link tickets? Static or dynamic link, or even just parent/child tickets?

What Satisfies the Response SLA?

03-01-2017
Hi,I've noticed many of our tickets still have the response SLA clock ticking even though there have been multiple notes entered and emails sent in that ticket. What triggers the Response SLA to know that you have responded to the user?Thanks!
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