About Ed

Ed · 06-23-2023

I have noticed a bug where our Chrome OS devices are somehow being recognized as Windows devices. These are systems that were originally Windows but switched over to Chrome OS. I have removed them and rescanned and they keep showing in the Windows ...

Ed · 03-14-2019

Has anyone figured out a good way to scan these devices? I know its been on the wish list for years, and Lansweeper's new version allows this data to be pulled from intune, but this does not help those of us that do not use intune. We have manually...

Ed · 07-17-2018

I know there are a few things people have asked about many times on the forums that has not really been answered except for "thats on the wishlist and we have no idea on when this will be done".Scanning Android, iPads, and Chromebooks; this seems to ...

Ed · 10-31-2017

I have a question about Lansweeper's ability to get Windows product keys. Some of my Windows products show as having unrecoverable MAK keys. I have found nothing on how to get that data within Lansweeper. I do know you can retrieve that info from ...

Ed · 08-21-2017

Does anyone have a report that will pull ticket numbers by root cause? I would like to be able to report to management we are closing so many tickets a month for things like password resets etc.

Ed · 06-23-2023

It would be 10x easier to just setup a VPN to your internal network. OpenVPN is a popular and free solution that will allow you to do this. If you want to access your internal ticketing system I am sure you will also use the internal access to reso...

Ed · 10-19-2022

While I agree with some of your sentiment I cannot agree with it all. When it comes to the style of their community forums they are just moving with the times and this is what is popular. Us old farts cannot expect companies to maintain a 90's styl...

Ed · 03-20-2020

I would also like this. Not using JAMF but Moysle, a sample or a place to start would be helpful.

Ed · 11-21-2017

You need to do this within your IIS setup. For my setup I installed the full version of IIS as opposed to IIS Express and just edited the bindings for the Lansweeper site.

Ed · 10-27-2017

He is not asking how to add root causes like that KB states. He wants to create queries to report them. He is looking for them in the SQL database.

User Statistics

User Activity

Product bug

Android, iPad and Chromebook scanning

Product update questions

Unrecoverable Windows MAK key

Root cause report

Re: Accessing Helpdesk securely over the Internet (inspired by my homelab)

Re: Sadness.

Re: Install LsAgent on Mac

Re: Remove the port number from internal site address

Re: Helpdesk - root cause category