Hi,We would like to remove the ticket preview in the Description columns.We also would like to remove the Agent Team column as we only have one team for support.Is it possible?Thanks you in advance.
What about using ASSETS:I see that I can link ASSETS to tickets.I can also see all tickets related to an assetsI can mass edit tickets so assign assetsI'm wondering if I can MASS EDIT tickets related to an ASSET if at some point there is a better sol...
What about using the Knowledge Base ?New category named : SupplierOne KB article per supplier with supplier informations.Is there a way to find all tickets that link to a specific KB article?
