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Community FAQ
CHRLAU
Engaged Sweeper III
since ‎09-23-2016
‎07-11-2022

User Statistics

  • 37 Posts
  • 0 Solutions
  • 70 Kudos given
  • 8 Kudos received

User Activity

Control which user can view tickets assigned to specific Team? and different sent from mail?

11-22-2017
Are there any security feature builtin that can be used to control that tickets assigned to a specific team is hidden from agents not in that team and Not just filtering, but blocking access?We could use it if other departments in the company wants t...

When changing User ticket concerning no reg. in "History" tab

11-22-2017
When changing User ticket concerning no reg. in "History" tab?I need this because sometimes we´ll need to change the user to an external company to keep all messages about the case in same ticket and at the same time avoid that the end user gets any ...

Remove the port number from internal site address

11-20-2017
Is it possible to remove the port number from internal lansweeper website?I don´t want end users to see "https://ITSupport:88" just "https://ITSupport"Just a minor change I hope it is possible.

USer create ticket from web, but can´t choose to add an non existing external user/mail as CC

11-16-2017
Sometimes users need to be able to create a ticket from web and add an external user/mail that does not already exist.Only agents can add/create a new external user?

Add external user (Support), but keep info about which user ticket concerning?

11-16-2017
Sometimes we´ll need to contact external consultants etc. about a request or incident and then change the user to the external user or support company helpdesk otherwise I can not sent mail from the ticket to the. By doing this I´ll lose info about w...
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