It's been years since my original setup, but I remember having this same problem during the original configuration, namely: How do I configure the default ticket layout? I haven't been able to find the online documentation that I used previously.Th...

I would like to see the ability to create custom ticket dispatch and ticket closing rules by ticket type (in addition to ticket state)Ticket Dispatch: Add condition = "Ticket Type" with selection list for creating the ruleTicket Closing: Add a se...

Is it possible to export a saved HelpDesk Ticket Filter that can be shared with other Agents? This would allow me create filters so all Agents could have consistent views.