mhowell_ica
Engaged Sweeper II
since ‎08-19-2016
‎07-11-2022

User Statistics

  • 8 Posts
  • 0 Solutions
  • 4 Kudos given
  • 5 Kudos received

User Activity

Is there a way to change the built in asset state "Stolen" to "Lost/Stolen" ?
Is there a field in htblticket or other table that tells when the ticket was closed?
I'd like a way to reuse a field on a ticket type, for examplePhone Type: (dropdown - Desk, Field, None)Requested Area Code: (textbox - displayed when Desk and Field is selected, but not when None is selected)
Is there a way we can assign a user to a ticket but prevent public emails from going out to that user for that ticket? E.g. if we resolved a verbal request before getting back to our desk, but wanted to track the request in the system for audit and S...
Is there a setting that can be used that will cause all new tickets (via email, client portal, or agent initiated) to be marked as personal so the personal details will be included?