It would be nice if there were easy print options for the knowledgebase article itself to be printed to pdf, paper, doc, ect without the rest of the page. That way could just put info in there and print it out for the application it's needed for.
To get better reporting on our users laptops we would like to run LSPush to our LS server when the laptops achieve any network connection. I would like this to be an easy installation that could just be the exe and batch file for users to download an...
Is there a way to turn off automatically re-opening tickets when somebody replies to a ticket message? The tickets generate so many emails from every action being used, but then having to generate additional emails from closing again is annoying for ...
We would really like for our users to see the queue of work we have and what we are working on, but not allow them to get into the details of the individual tickets. So that way they can see if we are busy and how close we are to their ticket being t...
We've been using Redmine for 2 years as our ticket system and have decided to give Lansweeper Helpdesk a chance. Has anybody tried to migrate tickets from one system to the other? I'm doing research now about moving over the tickets, but Redmine by d...
So I have it working for what we need. Ended up having to make two batch files, an xml file for the task scheduler, then include the lspush.exe. First bat is the install for the xml that is run as admin:@echo offschtasks /create /xml c:\ls\lspush.xml...
I saw that one, but it wasn't within the specifications of what I was doing. I've done something similar and will post the results once I'm positive that it works. Basically I made a scheduled task to run a batch file on network connection, exported ...
Alright, I've been working on it most of the day getting the csv prepped to the way LS wants it to look. I'm getting stuck at supplying the users email field with one from the Redmine db. If need be I might cheat it and just use a generic email addre...