This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lansweeper Helpdesk instructional webinar

ErikT
Lansweeper Tech Support
Lansweeper Tech Support
‎05-20-2022 11:40 AM
Our webinar Introduction to the Lansweeper Helpdesk Ticketing System is available on our youtube channel.

For your convenience, we've added timecoded links to the major topics the webinar touched on:

Overview of the Lansweeper Helpdesk Interface

Agent views
End-user views

Configuring the Lansweeper Helpdesk

Helpdesk SLA's
Helpdesk mail settings
Incoming mail settings

Ticket: dispatching
Ticket: auto-close

Outgoing mail signatures
Outgoing mail templates

Ticket content: how to Set up Ticket Types
Ticket content: ticket custom fields
Ticket content: adding ticket custom fields to ticket types
Ticket content: seeing the custom fields in action
Ticket content: ticket states
Ticket content: ticket priorities and ticket sources
Ticket content: ticket templates

Look & Feel
Ticket API

Setting the default language

Helpdesk Teams

Security: User Roles

Using the knowledge base

Was this post helpful? Leave a Kudo!
Did you have a similar issue and a different solution? Share your work in the comments below and help your fellow IT Hero's!
More questions? Browse our  Quick Tech Solutions  or  Community Forum.


If you can't find what you're looking for, create a post in our Community Forum.


New to Lansweeper?

Try Lansweeper For Free

Experience Lansweeper with your own data.
Sign up now for a 14-day free trial.

Try Now
Popular Articles