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Ability to pause the SLA timer

Posted: Monday, October 25, 2021 5:44:37 AM(UTC)
Bernie

Bernie

Member Original PosterPosts: 2
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Please allow us to pause the SLA timer by ticket status.

So many of our jobs are for part time staff or require a 3rd party for repair.
We desperately need to be able to pause tickets until users or vendors can respond to our requests for information.

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