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Ability to pause the SLA timer
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Ability to pause the SLA timer
Posted:
Monday, October 25, 2021 5:44:37 AM(UTC)
Bernie
Member
Original Poster
Posts: 2
0
Like
Please allow us to pause the SLA timer by ticket status.
So many of our jobs are for part time staff or require a 3rd party for repair.
We desperately need to be able to pause tickets until users or vendors can respond to our requests for information.
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