Notification

Icon
Error

Modify root cause list - Where do I go to modify the root cause available options?

Posted: Thursday, September 23, 2021 8:38:25 PM(UTC)
Arno Butter

Arno Butter

Member Original PosterPosts: 2
0
Like
Hello,

I am trying to create a more useful root cause list as the current list appears stale. Where would I go to make these changes?

Thanks,
Arno
prighi61
#1prighi61 Member Posts: 21  
posted: 9/30/2021 8:51:01 AM(UTC)
The root cause category list is a (predefined) ticket custom field as any other. You can remove it or alter its value list going to Configuration -> Ticket Content -> Ticket Custom Fields.
Under the Values Column click on "Show Values" then remove stale values with the '-' red icon and add new ones with the "+ Values" button.

Active Discussions

Lansweeper Upgrade Win 10 build to version 2004
by  CyberCitizen   Go to last post Go to first unread
Last post: Today at 12:11:55 AM(UTC)
Lansweeper Sort Reports by Last Changed
by  LANGuy  
Go to last post Go to first unread
Last post: Yesterday at 7:02:23 PM(UTC)
Lansweeper Windows Encryption Method
by  elKastr0nom   Go to last post Go to first unread
Last post: Yesterday at 6:02:07 PM(UTC)
Lansweeper Built in report - AD Password Expired
by  FezUSA  
Go to last post Go to first unread
Last post: Yesterday at 3:12:17 PM(UTC)
Lansweeper Helpdesk Dashboard Shared Tab
by  mark chamberlain   Go to last post Go to first unread
Last post: Yesterday at 2:32:20 PM(UTC)
Lansweeper Uninstall an software with Password
by  CyberCitizen   Go to last post Go to first unread
Last post: Yesterday at 6:20:28 AM(UTC)
Lansweeper Scanning for Events in Applications and Services Logs
by  Geoff P G  
Go to last post Go to first unread
Last post: 10/20/2021 5:22:11 PM(UTC)