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Modify root cause list - Where do I go to modify the root cause available options?

Posted: Thursday, September 23, 2021 8:38:25 PM(UTC)
Arno Butter

Arno Butter

Member Original PosterPosts: 2
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Hello,

I am trying to create a more useful root cause list as the current list appears stale. Where would I go to make these changes?

Thanks,
Arno
prighi61
#1prighi61 Member Posts: 21  
posted: 9/30/2021 8:51:01 AM(UTC)
The root cause category list is a (predefined) ticket custom field as any other. You can remove it or alter its value list going to Configuration -> Ticket Content -> Ticket Custom Fields.
Under the Values Column click on "Show Values" then remove stale values with the '-' red icon and add new ones with the "+ Values" button.

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