Notification

Icon
Error

Troubleshooting Helpdesk

Posted: Thursday, July 29, 2021 8:46:21 PM(UTC)
brodiemac-too

brodiemac-too

Member Original PosterPosts: 48
0
Like
What tools are available to troubleshoot the helpdesk module? We have it setup and running but occasionally, certain emails are being ignored instead of creating tickets. Is there a log I can look at?
prighi61
#1prighi61 Member Posts: 10  
posted: 9/1/2021 11:23:42 AM(UTC)
You can try temporary setting the lansweeper server in debug mode:

1. Stop the Lansweeper Server service on your Lansweeper server.
2. Open the following file on the server with Notepad or another text editor and replace this with this: Program Files (x86)\Lansweeper\Service\Lansweeperservice.exe.config
<appSettings>
<add key="debug" value="0"/>
</appSettings>

<appSettings>
<add key="debug" value="1"/>
<add key="LogHelpDeskConnection" value="7"/>
</appSettings>
3. Restart the Lansweeper service.
4. Send new emails.

Then have a look at Program Files (x86)\Lansweeper\Service\EmailLog.txt, as present on your Lansweeper server.

I hope this could help.

Active Discussions

Lansweeper Scan User Exclusion / Define User OU for active scanning
by  Almada   Go to last post Go to first unread
Last post: Yesterday at 6:43:34 PM(UTC)
Lansweeper sqlServerId is changing
by  Ciro Bizelli  
Go to last post Go to first unread
Last post: Yesterday at 3:40:34 PM(UTC)
Lansweeper Slow Loading Lansweeper
by  Maikel Vanroelen   Go to last post Go to first unread
Last post: Yesterday at 9:25:31 AM(UTC)
Lansweeper Sync information
by  Jay-IT  
Go to last post Go to first unread
Last post: 9/16/2021 9:20:11 PM(UTC)
Lansweeper "Unknown" exclusion does not exclude Unknown assets
by  Almada   Go to last post Go to first unread
Last post: 9/16/2021 7:18:43 PM(UTC)
Lansweeper multiple scanning servers with granular permission
by  FrankSc  
Go to last post Go to first unread
Last post: 9/16/2021 6:29:54 PM(UTC)
Lansweeper Separate helpdesk websites?
by  JCochran   Go to last post Go to first unread
Last post: 9/15/2021 2:51:03 PM(UTC)
Lansweeper Remove Ads
by  FrankSc  
Go to last post Go to first unread
Last post: 9/15/2021 12:30:18 PM(UTC)