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Default Priority per Ticket Type - looking to assign a default priority per ticket type not just globally for all new tickets

Posted: Monday, May 3, 2021 11:54:39 PM(UTC)
C Johnson

C Johnson

Member Original PosterPosts: 6
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looking to assign a default priority per ticket type not just globally for all new tickets. I do not currently see any way to do this.

We have priorities setup for Emergency, Urgent, Routine (global default), and Project. I would like to add a priority for "Quick Action" for things like password resets.

If anyone has found a way to do this using Priorities or some other creative way to highlight certain ticket types for quick action I would appreciate your suggestions. Thank you!

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