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Email - Email notifications not working - When tickets are created there are no email notifications going out to the Techs.

Posted: Monday, January 25, 2021 10:46:29 PM(UTC)
Bruce Tran

Bruce Tran

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When tickets are created there are no email notifications going out to the Techs. Under Outgoing Email Templates (Configuration/Email Settings) I have checkmarked the Ticket Creation Sent to Users. But no one is receiving any email notifications. Are there other settings required to enable this option?

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