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Change Ticket Close Date and Time

Posted: Friday, November 20, 2020 5:26:56 PM(UTC)
Brandon

Brandon

Member Original PosterPosts: 57
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Is there a way that the ticket close time and date can be changed? Let's say it is the end of the day and I complete a ticket and I forget to close it. When I come in the next day I close the ticket but it uses the current date and time as the close date and time. Is there a way that I can edit it so it does not effect my SLA avg?

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