LsAgent not sending AssetID?

Posted: Thursday, September 24, 2020 9:20:00 PM(UTC)
Sarah Goff

Sarah Goff

Member Original PosterPosts: 1
I've run into an issue getting new LsAgent scans to show up on our server. It picks up scans for already existing assets, but not for new ones.

The client logs say the scans are sending fine, but the server never receives them. The server log says this:

2020-09-24 09:35:50,972 [271] INFO WORKGROUP\[AssetName]\1: Could not retrieve AssetID from Assetunique
2020-09-24 09:35:51,003 [271] WARN ProcessScanXml: AssetId is not filled in.

Then some time later, this:

2020-09-24 11:36:25,735 [250] ERROR could not sync asset scans from Relay
System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at https://lsagentrelay.lan...gurationService.svc?wsdl that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: The remote server returned an error: (404) Not Found.
at System.Net.HttpWebRequest.GetResponse()
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
--- End of inner exception stack trace ---
Server stack trace:
at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Lansweeper.Service.SA.Connected_Services.EchoConfigurationServiceReference.IEchoConfigurationService.DeleteAssetScanData(Guid relayKey, List`1 assetDataIds)
at Lansweeper.Service.SA.Connected_Services.EchoConfigurationServiceReference.EchoConfigurationServiceClient.DeleteAssetScanData(Guid relayKey, List`1 assetDataIds)
at Lansweeper.Service.SA.EchoConfigurationServiceAgent.DeleteAssetScanData(Guid relayKey, List`1 assetDataIds)
at Lansweeper.Service.BL.ScanFileManager.ProcessScans(Guid relayKey, Boolean aboveAssetLimit, Func`4 saveScan)

Has anyone else seen this before? I have a ticket in with support, but they seem to be swamped and I haven't heard back. These laptops are a high-priority project and I need to get them deployed asap.
#1RayPamps23 Member Posts: 8  
posted: 9/26/2020 6:57:14 PM(UTC)
have you tried to reinstall the LsAgent and make sure to double-check the Cloud Relay Authentication Key is what you input in LsAgent during installation

on my end, I use 'Deployment' and created a new package when I want to install LsAgent to my endpoints. so far no issues when installing with that method.
RayPamps23 attached the following image(s):

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